Take orders via phone Become familiar with over 400 products and be able to answer basic customer questions about those products Answer customer order and shipping questions Work with NetSuite ERP software to take orders Become familiar with the company website and be able to answer customer questions about navigation, functionality etc Answer customer inquiries about their account Skills required: Excellent computer skills Ability to navigate cloud-based software systems Adaptability Excellent problem solving skills Ability to resolve customer concerns in a calm manner Ability to resolve customer conflict Friendly and patient Ability to think on your feet and answer difficult customer questions Ability to stay calm in stressful situations Dependable and punctual