Client Support Specialist

Client Support Specialist Accena Group Environmental, Accena SWPPP Services Springville, UT Job Details Full-time $17 - $20 an hour 2 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Interpersonal skills Logistics Administrative experience Schedule management Attention to detail Full Job Description Build Freely. Build Responsibly. Grow with Accena. Since 2007, Accena SWPPP Services has been the premier SWPPP (Storm Water Pollution Plan) partner in Utah. We are scaling rapidly across the Mountain West and we are looking for high-ownership individuals to join our mission. We believe construction excellence and environmental stewardship can—and must—coexist. We aren't just looking for a worker; we are looking for future leaders. If you are motivated to grow, obsessed with quality, and ready to own your outcomes, Accena is where you belong. The Accena Operating System (Our Strategic Compass)

Our Vision:

To be the premier SWPPP partner in the Mountain West, setting the industry standard where construction excellence and environmental stewardship coexist without compromise.

Our Mission:

To empower construction companies to build freely and responsibly.

Core Values:

Own the

Outcome:

We don't just identify problems; we own solutions. Accountability over excuses. Bridge the

Gap:

We proactively close information gaps so every client and team member stays informed.

Relentless Improvement:

We are obsessed with professionalizing our craft—aiming to be 1% better every day. Your Career Path We hire for the long term. This role is the entry point into a long-term career.

The Role:

Client Support Specialist Is This You? Are you a natural communicator? Do you effortlessly build rapport with just about anyone, never hesitating to pick up the phone and make a connection? Are you a problem-solver? When faced with a software or process you've never seen before, is your first instinct always, "I don't know, but I can figure it out" ? Are you a versatile team player? You'll thrive in this role if you're happy to jump in where needed—from organizing client appreciation events to assisting with essential day-to-day tasks. As our Client Support Specialist, you are the first point of contact for the general contractors, developers, and site superintendents who rely on our SWPPP services. You play a critical role in keeping projects compliant and operations running smoothly by bridging the gap between our clients and our team. Through incoming and outgoing calls and copious note-taking, you help keep our team on track and our clients happy.

What You Will Do Client Communication & Support Client Point of Contact:

Be the main voice for our clients by handling incoming calls and emails, then routing them to the right team member.

Project Prep:

Reach out to clients to gather essential project details (like site maps and schedules) to ensure our team is ready for the project..

Operations Support:

Assist in operations with general client requests to help keep projects running smoothly.

Administration & Relationship Management Client Care:

Oversee our client appreciation program, including sending thank-you gifts to clients.

Records Management:

Keep our CRM, Project Management Software and scheduling tools up to date with accurate contact info, gate codes, and logs.

Solving Problems:

Be an empathetic ear for clients to report issues; then, work with our team to quickly resolve concerns.

What We Are Looking For Experience:

No direct industry experience is required, but 1-3 years in customer service, administrative support, or logistics is a major plus.

Communication:

Clear, confident, and professional communication skills. You must be comfortable speaking with busy team members, construction professionals, and field crews.

Organization:

High attention to detail with the ability to track multiple active job sites and dispatch schedules simultaneously.

Technical Aptitude:

Comfortable learning new CRM, project management, and routing software.

Team Player:

Adaptable and ready to support the field team and management when weather events or urgent compliance deadlines drive up call volume.

Pay:

$17.00 - $20.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Are you able to reliably work out of our Springville office on weekdays between 9:00 AM and 5:00 PM; on-time and consistently? Are you self-motivated and able to work steadily without someone constantly looking over your shoulder?

Experience:

Administrative:

2 years (Required)

Work Location:

In person