Find & Apply For Customer Service Representative Jobs in Springville, Utah

Customer Service Representative Custom Stickers

• Springville, UT Full-Time
• 40 hours; Monday
• Friday Part-Time
• 20-30 hours; Monday-Friday $13.

00/hour About Us Custom Stickers is a fast-growing warehouse sticker company that is fast-paced. We specialize in high-quality, custom and pre-designed sticker products, t-shirts, labels, and transfers. We pride ourselves on delivering both outstanding products and exceptional service. We're looking for a detail-oriented Customer Service Representative to join our Customer Service team in order to help us maintain a seamless customer experience. Job Summary As a Customer Service Representative, you will be the first point of contact for our customers, responsible for handling inquiries, resolving issues, processing orders, and ensuring a positive experience across every interaction. You'll work closely with multiple departments to provide accurate, friendly, and timely support. Responsibilities Customer Support & Communication Respond to customers via phone, email, and social media in a timely and professional manner Prioritize and resolve customer issues with accuracy and care Communicate clearly and professionally using proper grammar and tone Respond to customer reviews with thoughtful and professional replies Investigate and troubleshoot order and shipping issues Order Management Create and manage customer orders using Shopify and ShipStation Input custom order details including size, finish, quantity, and shipping information Process refunds, cancellations, and account changes Track shipments and assist with delivery problems Understand website layout, product details, promotions, and pricing tools Product Knowledge Maintain a working knowledge of all product types: Stickers (matte, gloss, holographic, glow in the dark, clear, etc.) Paper products, labels, cardstock T-shirts and transfers Understand basics of materials, adhesives, printing, and usage to better serve customers Team Collaboration Work with internal teams to resolve customer concerns:

Design:

custom requests, design clarifications

Production:

order timelines, special requests

Fulfillment:

order status, missing designs

Shipping:

delivery issues, address verification

Marketing:

product and promotion information May be required to work within the warehouse to process orders when needed Problem Solving Identify, troubleshoot, and take ownership of customer concerns Proactively follow through with internal teams to resolve issues Use company tools (email, Shopify, Ship Station, shared drives) to ensure order accuracy Flexibility in multi-tasking while assisting customers Qualifications 1+ year of customer service experience (e-commerce experience preferred) Excellent written and verbal communication skills Strong attention to detail and organizational skills Familiarity with Shopify and Ship Station (preferred but not required) Ability to manage multiple tasks and prioritize effectively Team player with a proactive and positive attitude Knowledge in Excel and/or Google Spreadsheets is a plus Benefits Employee discounts Fun, supportive work environment Opportunity for pay raise after 3 month trial

Schedule:

Monday to

Friday To Apply:

Submit your resume to customstickershr@gmail.com

Job Type:

Full-time Pay:

$13.00 per hour

Education:

High school or equivalent (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Springville, UT 84663 (Required) Ability to

Relocate:

Springville, UT 84663: Relocate before starting work (Required)

Work Location:

In person