Customer Service Specialist Salt Lake County - 3.6 Taylorsville, UT Job Details Part-time $15.61 - $23.41 an hour 3 hours ago Qualifications Computer operation Managing customer accounts Customer communication Library collection arrangement Customer training Shelving (library and archives technical processing) Account maintenance Visual sorting Account troubleshooting Copy machines In-person customer service Machine troubleshooting Processing cash transactions English Printer (troubleshooting support) Financial issue resolution Shelf stocking Task prioritization Desktop (troubleshooting support) Conflict management Desktop applications Payment card processing Equipment malfunction response Typing Billing issue inquiries Handling account queries 1 year Library circulation services Negotiation Entry level

Full Job Description Job Description:

JOB SUMMARY

Provides public service in the circulation area to register and issue library cards, check out materials, accept payments for fines and fees, handle inquiries, and resolve customer account problems. Fills and processes holds and performs a variety of other clerical tasks.

MINIMUM QUALIFICATIONS

One (1) year of direct customer service experience. Must successfully complete the Library Software and cash handling procedures training within sixty (60) days of hire date. Due to the nature of this position, the successful applicant must pass a required pre-employment background check.

ESSENTIAL FUNCTIONS

Provides public service at the Circulation Desk in person and on the phone. Collects payments for fines, fees, book sale items, and supplies. Resolves customer account problems. Waives or negotiates payment of charges, as appropriate. Checks library materials in/out, places holds, renews items, searches for and retrieves materials. Assists and trains customers to operate library equipment; troubleshoots basic equipment malfunctions. Reviews library card applications, verifies eligibility and identification, issues and/or updates library cards. Provides information about borrowing policies, library services and programs, etc. Fills and processes hold requests. Uses PC and specialized software, payment transaction system, and other library equipment (self-check machines, laser, printer, copier, etc.) Assists with technology troubleshooting, both for patrons and with in-house computers and machines as needed. Performs assigned support tasks, sorting, shelving, and other clerical duties.

KNOWLEDGE, SKILLS AND ABILITIES

(KSA)

Knowledge of:

Basic library processes Basic cash handling procedures General office methods and procedures Skills and Abilities to: Perform data entry/keyboarding Operate a PC and other library equipment Problem-solving and conflict resolution Use software programs Perform alphabetic and numeric sorting and shelving Read, write, and communicate in English Deal tactfully and courteously with the general public Concentrate and accomplish detail-oriented tasks Organize workloads and prioritize tasks to adhere to deadlines Respond quickly to changing priorities

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work is performed primarily indoors, with occasional exposure to outdoor weather conditions when emptying book drops. Significant standing and walking, repetitive movements, ability to bend, kneel, stoop, reach, lift up to 30 pounds, and push/pull a loaded shelving cart weighing up to 150 pounds.

IMPORTANT INFORMATION REGARDING THIS POSITION

Work schedules include day, evening, and alternate Friday/Saturday shifts.