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AutoSavvy
Service Advisor
Career Insights for Automotive Customer Service Representative
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Scorecard
Based on Utah data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$57,276 / year median in Utah
+14% projected growth
Job Description
Service Advisor Woods Cross, UT 84087 Quick Apply Overview Position Type Full Time Quick Apply Description Automotive Service Advisor - Monday-Friday - $22+ AutoSavvy AutoSavvy is the nation's largest and fastest-growing retailer of branded title vehicles, with 20+ locations across 9 states and over 100,000 vehicles sold. We're redefining the used car industry with an unbeatable product value offering. Recognized on the Inc. 5000 list four years in a row, we offer strong career growth, promote from within, and providing industry-leading benefits. Automotive Service Advisor Position Overview We are seeking a customer-focused Automotive Service Advisor to join our team. In this role, you will be the primary point of contact for customers, ensuring a smooth service experience from check-in to vehicle delivery. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Pay & Schedule $22+ per hour (starting range) Monday-Friday schedule (no weekends) 8:00 AM - 5:00 PM What You'll Do (Key Responsibilities) Greet every customer promptly with a professional and welcoming attitude Verify and update customer information (phone, email, etc.) Accurately gather and document vehicle concerns Write clear, detailed repair orders for technicians Perform a visual inspection of vehicles and document condition Communicate effectively with technicians regarding repairs Provide accurate estimates and explain recommended services Ensure all work aligns with warranty and company guidelines Maintain consistent communication with customers throughout the repair process Resolve customer concerns quickly and professionally Build strong relationships to encourage repeat and referral business Maintain high customer satisfaction scores Keep work area clean and organized Follow all company policies, procedures, and service processes Qualifications 1+ year of Automotive Service Advisor or Service Writer experience preferred Experience with CDK (Dealer Management System) required Strong understanding of automotive repair and maintenance Excellent communication and customer service skills Ability to multitask and manage multiple repair orders Detail-oriented with strong problem-solving skills Professional, reliable, and team-oriented Self-motivated with a desire to grow in the automotive industry Skills & Abilities Ability to adapt in a fast-paced, high-volume environment Strong organizational and time management skills Confident handling customer concerns and conflict resolution Energetic, outgoing personality with a customer-first mindset Requirements Valid driver's license with acceptable driving record Ability to pass a background check Authorized to work in the United States Requirement of Multi-Factor Authentication apps on cell phone