Customer Service Representative

Customer Service Representative

Location:

Ashburn, VA

Employment Type:

Contract (6-Month Initial Assignment with potential for extension)

Pay Rate:

21-24/hr Position Overview We are seeking a detail-oriented and customer-focused Customer Service Representative to support daily customer account activities, order management, and sales support functions. This role will work closely with internal teams and assigned territory representatives to ensure excellent customer experience, timelymunication, and efficient processing of customer requests. This is a fast-paced role ideal for someone who enjoys multitasking, problem-solving, and building strong customer relationships. T is potential for long-term employment based on performance and business needs. Key Responsibilities Process customer orders and verify order accuracy within internal systems Respond to customer inquiries via phone and email in a professional and timely manner Assist with pricing requests, quote generation, return requests, and issue resolution Conduct follow-upmunication regarding quotes, orders, and customer activity Generate and distribute reports as needed to support business operations Partner with assigned sales and account teams to support territory growth and customer retention Maintain accurate customer records, account details, and opportunity updates inpany databases Evaluate customer needs and rmend appropriate products, services, or solutions Support quality initiatives and continuous improvement efforts within the department Communicatepany strengths and service capabilities to customers effectively Assist with onboarding and training support for new team members when needed Contribute to a collaborative, team-oriented work environment Perform additional administrative and customer support duties as assigned Qualifications 1-3 years of customer service, sales support, or administrative experience Previous experience in a fast-paced office or customer-facing environment preferred Strong written and verbalmunication skills Excellentanizational skills with strong attention to detail Ability to prioritize tasks and manage multiple responsibilities simultaneously Strong interpersonal and problem-solving abilities Comfortable learning and utilizing multiple systems and databases Prior technical support or inside sales experience is a plus Education Associate degree preferred, or equivalentbination of education and relevant experience Additional Information 6-month contract assignment with opportunity for permanent hire Collaborative team environment with growth potential Training provided during onboarding period #INDE Customer Service Representative Client Sales Rep