Job Summary We are family-owned company with over 26 years of experience, is seeking a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our team at our Chantilly, Virginia location. In this role, you'll be the main point of contact for our countertop clients, scheduling their appointments, following up throughout the process, gathering the details needed to move each project forward, and coordinating closely with our internal team to keep everything running smoothly.

Key Responsibilities Customer Follow-Up & Communication:

Serve as the primary point of contact for countertop clients via phone, email, and text. Follow up with customers regularly to keep projects on track and answer their questions. Keep clients informed and updated at each stage of their countertop project. Provide a friendly, professional, and helpful experience from start to finish.

Scheduling:

Schedule and confirm appointments, measurements, and installation dates. Coordinate calendars and proactively notify customers of any changes. Make sure each appointment is set up accurately and on time.

Gathering Project Details:

Collect and confirm accurate customer and project information. Document all details clearly and completely for the team. Follow up with customers to obtain any missing information needed to proceed.

Internal Coordination:

Work closely with our internal team to ensure every project moves forward smoothly. Relay customer details and updates to the appropriate team members. Help resolve scheduling conflicts or questions, escalating when needed. Qualifications Proven customer service experience, preferably in a fast-paced environment. Excellent verbal and written communication skills with a warm, professional phone manner. Strong organizational skills and attention to detail; able to manage multiple customers and schedules at once. Comfortable with computers, email, scheduling tools, and CRM software (experience a plus). Self-motivated team player who follows through and takes ownership of customer satisfaction. Ability to stay calm, friendly, and solution-focused under pressure. Bilingual (English/Spanish) is a plus. References will be verified. Work Hours Monday to Friday, 8:30 AM to 5:00

PM Pay:

$45,000.00 - $48,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person