Field Service Representative (RF Systems)

Job Requirements Chantilly, VA Top Secret Polygraph not specified Career Level not specified Salary not specified Join Premium to unlock estimated salaries Job Description Eiden Systems Consulting is seeking Cleared Field Service Representatives (RF Systems) to provide hands-on technical expertise and operational support for mission-critical programs involving highly complex electronic systems. This role serves as a key technical liaison between engineering teams and end users, supporting systems deployed in high-stakes and often austere environments.

Position Overview:

As a Field Service Representative (FSR), you will support the deployment, installation, configuration, testing, calibration, troubleshooting, operation, and maintenance of advanced RF, electronic warfare (EW), and SATCOM systems. You will work directly with customers in the field, ensuring system performance meets mission requirements while contributing to the development of tactics, techniques, and procedures (TTPs) for deployed solutions. For larger programs, this role may also serve as a senior FSR manager, directing the work of subordinate managers.

Core Responsibilities:

• Lead the installation, configuration, and onsite integration of complex RF communication systems, EW suites, and SATCOM hardware at customer locations.
• Perform routine system health checks and provide rapid-response troubleshooting to resolve hardware and software issues in the field.
• Utilize specialized diagnostic tools to assess signal integrity, identify interference, and optimize link performance.
• Provide technical and operational support to customers, ensuring mission needs are fully supported.
• Develop, refine, and support TTPs for deployed systems.
• Conduct "over-the-shoulder" (OTS) training for military or government personnel on system operation, basic maintenance, and troubleshooting.
• Identify, document, and resolve technical and functional issues, ensuring accurate reporting and knowledge transfer.
• For large programs, serve as a senior FSR manager and oversee subordinate FSR managers. Technical Qualifications
• Strong understanding of RF theory, including frequency deconfliction, modulation schemes, and antenna propagation.
• Proven expertise troubleshooting RF transmission paths, including coaxial cabling, waveguides, and fiber-optic interconnects.
• Experience troubleshooting hardware, software applications, operating systems, and basic networking.
• Excellent verbal and written communication skills with a strong customer-service mindset.
• Ability to work independently and accurately document technical issues and solutions.

Requirements:

Security Clearance:

Active Top Secret clearance required.

• DoD 8570

Compliance:

Current CompTIA Security+ CE or higher (IAT Level II).

Mobility:

Ability to deploy OCONUS to hazardous or austere environments for extended periods. This position is ideal for a technically strong, mission-focused professional who thrives in field operations and is committed to supporting critical customer missions worldwide. ESC offers a competitive compensation package that includes premium health, dental, and vision insurance, a 401(k) plan with company match, life insurance, short- and long-term disability coverage, and more. We also prioritize work-life balance, supporting our team in maintaining a healthy blend of professional and personal well-being.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

Eiden Systems Consulting (ESC) is an equal opportunity employer and is committed to creating an inclusive and respectful workplace. ESC does not discriminate against any employee or applicant based on age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any other classification protected by federal, state, or local law. In accordance with 41 CFR 60-1.35(c), ESC will not discharge or otherwise discriminate against employees or applicants for discussing, disclosing, or inquiring about their own pay or the pay of another employee or applicant. However, employees who have access to compensation information as part of their essential job functions may not disclose the pay of others to individuals who do not have authorized access—unless such disclosure is made (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or legal action (including those conducted by ESC), or (c) as otherwise required by law.

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