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Quality Music and Dance Lessons

Customer Service Representative

Job Description

Front Desk Lesson Coordinator - Performing Arts School Quality Music & Dance | Chesapeake, Virginia Do You Love Helping People, Staying Organized, and Making a Difference? Quality Music & Dance is looking for a friendly, dependable, energetic, and detail-oriented Front Desk Lesson Coordinator to join our team! For nearly 30 years, our family-owned performing arts school has helped children and adults discover the joy of music, dance, and theatre. We pride ourselves on creating a welcoming, nurturing environment where students and families feel valued, supported, and excited to be part of our school. Our Front Desk Lesson Coordinators are much more than receptionists. They are the friendly faces who welcome our families, the problem-solvers who keep things running smoothly, and the team members who help make every student's experience special. What You'll Be Doing Greet students, parents, and visitors with warmth, enthusiasm, and professionalism. Answer phone calls, respond to emails, and assist families with questions. Help families register for music lessons, dance classes, and theatre programs. Manage schedules, attendance, makeup lessons, and student information. Communicate professionally with instructors, families, and management. Process payments and maintain accurate records. Keep the lobby, front desk, and common areas clean, organized, and welcoming. Assist with daily opening and closing procedures. Take initiative when something needs attention rather than waiting to be asked. Support your teammates and help create a positive, drama-free workplace. Who We're Looking For You may be a great fit if you: Genuinely enjoy working with children and families. Have a warm, outgoing personality and excellent customer service skills. Are dependable, punctual, and take pride in your work. Can multitask while maintaining accuracy and attention to detail. Are comfortable using computers, scheduling software, email, and phones. Can remain calm and professional during busy or stressful situations. Notice what needs to be done and take action. Are willing to learn about all of our programs so you can confidently assist families. Enjoy being part of a team and helping others succeed. Are receptive to feedback and willing to continue learning. Previous experience in customer service, reception, scheduling, or office administration is preferred. Experience in music, dance, or theatre is a bonus, but not required. What matters most to us is your attitude, work ethic, reliability, and willingness to learn. What Makes This Position Different? At Quality Music & Dance, our front desk is the heart of our school. Every interaction is an opportunity to make a student feel special, help a parent feel supported, or brighten someone's day. This is an active, hands-on position. You'll be interacting with families, moving throughout the facility, assisting with daily operations, and helping maintain the welcoming atmosphere our school is known for. We're looking for someone who takes ownership of their responsibilities and enjoys being part of something meaningful.
Schedule and Position Details Location:
Chesapeake and Virginia Beach, Virginia Position:
Full-time Schedule:
Afternoon, evening, and Saturday shifts, also occasional
Sundays Compensation:
Based on experience and qualifications
Pay:
$14.00 - $16.00 per hour Expected hours: 30.0 - 35.0 per week
Work Location:
In person
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