High school diploma or GED; three years of customer service experience and at least one year of cash handling experience; or an equivalent combination of training and experience. Required knowledge, skills, and abilities : Working knowledge of the principles and practices of customer service, standard office practices and procedures. Ability to exercise tact and diplomacy in dealing with the public; to interact with a variety of people from different cultures and backgrounds and of varying ages. Ability to perform mathematical calculations; to communicate effectively orally and in writing; to operate a personal computer and related software and other standard office equipment; to develop and maintain effective working relationships with internal and external customers. Those candidates with verbal and written fluency in both English and Spanish are encouraged to apply. Pre-employment drug testing, FBI criminal background check and education/degree verification required. Under general supervision, performs work of routine difficulty and complex customer service duties. Performs a full range of customer service duties such as providing information, researching problems, receiving, and processing payments, and explaining policy and procedure to customers. Face to face customer service with cash handling. Provides comprehensive or specialized information on programs and services. Performs a wide variety of office support tasks and serves in a back-up capacity to other positions in the operations area. Performs other work as required. This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on qualifications, performance, and experience. To maintain pay equity among staff, the ideal candidate will be offered $48,123 with flexibility based on direct experience. Monday - Friday; 8:30 a.m. - 5:00 p.m. Treasurer