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Customer Service Representative

Job

Robert Half

Fairfax, VA (In Person)

Full-Time

Posted 8 weeks ago (Updated 7 weeks ago) • Actively hiring

Expires 5/27/2026

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Job Description

We are seeking a motivated and detail-oriented Customer Service Representative with prior experience in collections or mortgage servicing. The ideal candidate is comfortable handling sensitive financial information and is able to provide professional and empathetic support to clients.

Key ResponsibilitiesHandle inbound and outbound customer service calls regarding account status, payments, and general inquiriesProvide clear and accurate information related to collections or mortgage accountsNegotiate payment arrangements and resolve outstanding balances within company guidelinesDocument client interactions thoroughly in the systemCollaborate with internal teams to resolve customer issues efficientlyUphold compliance, confidentiality, and company standards at all times

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