Customer Care Representative

Do you want to utilize your customer service skills and knowledge to help ensure that citizens and local businesses receive quality water and sewer services? If so, the City of Harrisonburg Public Utilities Department's Customer Care Representative position may be the right career for you! The Public Utilities Department's Customer Care Representative is a full-time position with benefits and a preferred hiring range of $19.15- $20.59 per hour (equivalent to $39,832 - $42,827 annually); however, an exact starting rate will be determined in compliance with City policy. The ideal candidate will perform administrative support work daily under limited supervision, have strong computer skills, and be available during standard business hours Mondays through Fridays. As a Customer Care Representative, you'll: Receive a large volume of utility billing-related calls and walk-in customers; Accept and process payments; Receive and respond to intermediate problems or complaints pertaining to individual accounts; Compose routine correspondence and process return mail; Utilize a computer database to research information about existing accounts, create new applications for utility service, and to create work orders (connect, disconnect, action requests) for field response crews; Collate, sort, and compile fiscal data in accordance with procedures; Operate radios for dispatch of field service technicians in response to work orders of immediate assistance needs; Provide information to appropriate work crews; Perform related fieldwork for the Utility Billing Division, as needed. A more detailed list of essential functions along with the ideal candidate's knowledge, skills, and abilities for this position is available in the position's class specification . High school diploma or GED and minimal experience in customer service, or an equivalent combination of education and experience. Availability during standard business hours Mondays through Fridays. Bilingual abilities are preferred but not required. Click here to view the physical requirements of this position. The selected candidate for this position will be subject to the following screenings and must receive satisfactory results: Computer skills assessment; and Criminal background investigation.

Application Deadline:

In order to be considered, all candidates must submit a complete City of Harrisonburg online employment application, including previous work experience and education history, by 5:00pm on Wednesday, May 20, 2026. The City provides an excellent benefits package including health insurance, retirement (VRS & MissionSquare), life insurance, paid leave and 15.5 holidays. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability or veteran status. The City of Harrisonburg is an Equal Opportunity Employer.