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Robert Half

Client Team Support Associate

Career Insights for Client Service Representative / Associate

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Based on Virginia data

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What they do

A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.

$46,629 / year median in Virginia

-10% projected decline

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Job Description

Description We are looking for a detail-oriented Client Team Support Associate to provide high-level administrative support within a fast-paced mortgage company environment in McLean, Virginia. This Long-term Contract position is ideal for someone who is organized, responsive, and confident managing a wide range of office coordination tasks for senior leaders and client-facing teams. The role offers an opportunity to contribute to daily operations by keeping schedules, communications, documents, and travel arrangements running smoothly.
Responsibilities:
  • Coordinate complex calendars for managing directors and executive team members, ensuring meetings and priorities are organized effectively.
  • Arrange business travel, including itineraries, reservations, and related logistics, while adjusting plans as needed.
  • Prepare, scan, file, and maintain documents and records to support accurate and efficient office operations.
  • Process expense reports and invoices with close attention to detail and established administrative procedures.
  • Provide general administrative assistance such as data entry, correspondence support, and day-to-day office coordination.
  • Answer inbound calls professionally, direct inquiries appropriately, and serve as a reliable point of contact for internal and external communication.
  • Use Microsoft Office applications, including Excel, to create reports, track information, and support team workflows. Requirements
  • At least 3 years of administrative or office support experience, with a strong preference for candidates who bring 4 or more years in a detail-oriented setting.
  • Demonstrated ability to support senior leaders, including managing directors or executive-level teams.
  • Strong proficiency in Microsoft Office Suite, with solid working knowledge of Microsoft Excel.
  • Experience handling calendar management, travel coordination, document processing, and expense or invoice support.
  • Comfortable performing receptionist-style duties, answering inbound calls, and interacting effectively with a variety of stakeholders.
  • Strong organizational skills, accuracy in data entry, and the ability to manage multiple priorities in a fast-paced environment.
TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Benefits

  • 401(k) Plans
  • Health Insurance
  • Dental Insurance
  • Vision Insurance