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Customer Success & Studio Administration Associate (Full-Time)

Job

The Dance Academy of Virginia

McLean, VA (In Person)

$40,000 Salary, Full-Time

Posted 5 days ago (Updated 1 day ago) • Actively hiring

Expires 7/26/2026

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Job Description

The Dance Academy of Virginia (DAV) is a top-rated, community-focused dance studio serving families in McLean and Alexandria. We're seeking a Customer Success & Studio Administration Associate to support our students, families, and daily studio operations. This is a full-time role ideal for someone with prior billing, customer service, and sales experience , ideally in a dance studio or similar class-based environment , who enjoys working with people and thrives in a fast-paced setting. Key Responsibilities Provide exceptional customer service to students and families in person, by phone, and via email Manage billing, account maintenance, payment processing, and billing-related inquiries Support enrollment, registrations, and student records Assist with sales conversations, program recommendations, and retention efforts Handle front desk and daily studio administrative operations Learn and use studio management and billing software systems Support marketing initiatives and community outreach Maintain a welcoming, professional studio environment Required Qualifications Billing experience: required Customer service experience: required Sales experience: required Administrative experience: required Experience in a dance studio or similar customer-facing, class-based environment: strongly preferred Strong written and verbal communication skills: required Comfortable working with children and families: required Availability for weekday afternoons/evenings and weekends: required Ability to work across both McLean and Alexandria locations: strongly preferred Why Work at DAV? Supportive, collaborative team culture Competitive pay Hands-on training and professional development Opportunity to grow in studio operations and customer success Meaningful work in a creative, community-driven environment Apply today and help create positive, seamless experiences for every dancer and family at DAV.
Job Type:
Full-time Pay:
$35,000.00 - $45,000.00 per year
Benefits:
401(k) Health insurance Paid time off
Education:
Bachelor's (Required)
Experience:
Dance Studio:
5 years (Required) Customer service: 3 years (Required)
Sales:
3 years (Required)
Work Location:
In person