Marine Service Writer/Advisor

Overview Join our dynamic team as a Marine Service Writer/Advisor, where you will play a vital role in delivering exceptional customer service and ensuring smooth communication between clients and our skilled technicians. This energetic position offers the opportunity to utilize your mechanical knowledge, customer service skills, and passion for marine and vehicle maintenance to create a positive experience for every customer. As a key member of our service department, you'll be the bridge that connects clients' needs with expert repairs and maintenance solutions, all while fostering trust and satisfaction. Responsibilities Greet customers warmly and listen attentively to understand their watercraft or marine service needs Assist customers in finding the proper OEM or aftermarket parts for purchase Prepare detailed service estimates using estimating software, clearly explaining repairs and costs to customers Write accurate and comprehensive service orders, documenting customer concerns, watercraft or boat issues, and recommended repairs Upsell additional services such as oil changes, annual service, and detailing to maximize customer value Coordinate with technicians to ensure timely diagnosis using marine diagnostics tools and mechanical knowledge Maintain excellent customer communication throughout the repair process, providing updates and managing expectations Handle cash transactions accurately and process payments efficiently while maintaining proper records Qualifications Proven dealership experience or background in auto service or marine service is highly preferred Strong mechanical knowledge with hands-on mechanic experience or familiarity with mechanical diagnostics Experience in mechanical repair including oil changes and parts look up Excellent customer service skills with the ability to communicate technical information clearly and professionally Skilled in estimating software and sales techniques with a knack for upselling services effectively Knowledge of dealership level or service center repair processes Ability to handle cash transactions accurately while maintaining confidentiality and integrity in financial dealings Prior experience working in a dealership environment or with automotive service management is advantageous We do require a good work ethic, punctuality and positive attitude for all of our team members Webster Marine Center is open Monday-Friday 8-5 and Saturday 8-3 Hours will be full time plus overtime as needed, including alternating Saturdays. Salary dependent upon experience; health care benefits and life insurance available after 60 days. Complete benefit details upon request. To join our Webster Marine team, contact us at 540-297-5228 ext 2 Embark on a rewarding career where your mechanical expertise meets your passion for delivering outstanding customer experiences. Join us today to be part of a team dedicated to excellence in marine service!

Job Type:

Full-time Pay:

$15.00 - $18.00 per hour

Benefits:

Employee discount Health insurance Life insurance Paid time off

Work Location:

In person