General Manager

Job description: As General Manager, you are entrusted with the comprehensive operational leadership and profitability of Halesford Harbour, overseeing its three core business lines: the Inn (hotel), the RV Resort/Campground, and the Marina. This demanding 24/7 on-call role positions you as the primary, day-to-day point of contact for all guests, tenants, boaters, and partners. You will be fully accountable for the entire property's P&L performance, alongside ensuring excellence in guest experience, safety, staffing, marketing, revenue management, maintenance, and community relations. Property Overview Halesford Harbour is a multi-faceted waterfront destination featuring:

Inn:

A 24-room waterfront inn offering a variety of accommodations, including king/double-queen kitchenettes, a private lakeside cabin, and a two-bed/two-bath suite, all conveniently located near resort amenities.

RV Resort/Campground:

A 41-acre, year-round RV park with 133 terraced luxury campsites, each featuring 30/50-amp electric and municipal water/sewer hookups.

Marina:

Comprising nine docks and 112 slips (accommodating vessels up to 24'), the marina provides 24/7 fuel pumps, propane, and a marine store. Guests have access to premium amenities, including two private beaches, a lakeside pavilion, a boardwalk, and a seasonal saltwater pool overlooking the lake. Resort/Campground, and the Marina. Responsibilities Lead and develop teams across Front Desk/Inn, Housekeeping, RV/Tenant Services, Marina/Dock, Retail/Store, Groundskeeping/Maintenance. Maintain a five-star waterfront experience across all amenities. Resolve escalated guest complaints and monitor review sites. Conduct daily revenue reviews for inn rooms, RV sites, marina slips, fuel, and retail. Partner with marketing to drive occupancy and cross-vertical packages. Oversee housekeeping standards, RV utilities, and marina operations. Enforce resort rules and safety policies; maintain compliance with codes and permits. Monitor monthly operating budgets and prepare P&L variance explanations. Plan and oversee capital expenditure improvements. Maintain relationships with lake partners and local businesses. Perform special projects and duties as assigned. Benefits Medical (multiple plan designs) Dental Vision Life & AD&D Short- Long-Term Disability 401(k) with match Paid time off

Role-specific KPIs Inn:

Occupancy, ADR, RevPAR, OTA/channel mix, guest reviews/NPS, housekeeping QA.

RV Resort:

Seasonal occupancy, lease adherence, tenant satisfaction, ancillary revenue, event participation.

Marina:

Slip occupancy, fuel gallons/margin, store sales per guest, dock wait times, safety incidents (zero-injury goal).

Property-wide:

Total revenue & GOP, labor % of revenue, guest sentiment, capex delivery on time/on budget.

Work Location:

In person

Pay:

$45,000.00 - $85,000.00 per year

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person