An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
Service Advisor Casey Volkswagen - 3.1 Newport News, VA Job Details Full-time $40,000 - $125,000 a year 1 day ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Employee assistance program Vision insurance 401(k) matching Gym membership Opportunities for advancement Referral program Prescription drug insurance Qualifications Driver's License Full Job Description Experienced Automotive Service Advisor Wanted at Casey Volkswagen! Are you a skilled service advisor with a passion for the automotive world? Casey Auto Group is a family-owned business with over 60 years of excellence serving customers in the local area, and we are seeking an experienced service advisor to join our team. In this role, you will serve as the crucial bridge between our valued customers and our expert technicians, all while building a stable, highly rewarding career working with top-tier American and import vehicle lines—from everyday drivers to high-end luxury models. Why You'll Love Working with
Us:
Be a
Customer Champion:
Guide customers through their vehicle's needs, turning routine maintenance and repairs into a reassuring, five-star experience.
Supportive Environment:
Be part of a family-owned and operated company with a supportive team culture across multiple locations.
Stability:
Enjoy the security of a long-standing company in an industry that is always in demand. Opportunities for
Growth:
We invest in our people. Starting as a Service Advisor can open doors to leadership, management, or other roles. Immerse Yourself in
Your Passion:
Work hands-on with incredible automotive technology every single day.
What You'll Do:
As the face of our service department, you will orchestrate a seamless customer journey by: Managing the
Drive Lane:
Overseeing service orders and workflow to ensure prompt, courteous, and efficient service.
Delivering Concierge Support:
Handling all in-person and phone inquiries with professionalism and care.
Optimizing Efficiency:
Distributing work effectively among technicians to maximize daily shop productivity.
Consulting & Communicating:
Explaining mechanical diagnoses, warranties, services, and repairs clearly to customers.
Driving Quality:
Maintaining customer satisfaction scores at or above company standards.
Streamlining Operations:
Assisting with vehicle diagnostics, ordering parts, and overseeing warranty claims. Collaborating on
Leadership:
Partnering with upper management on team development within the service department.
What We're Looking For:
We are seeking an energetic, professional, service-oriented individual who thrives in a fast-paced environment.
Experience:
Proven expertise as an automotive service advisor.
Leadership Skills:
A demonstrated ability to manage, guide, and collaborate with others.
Customer-First Track Record:
A strong history of delivering exceptional customer satisfaction results.
Top-Tier Communication:
An organized, friendly personality with fantastic interpersonal skills.
Independence:
Strong time management skills and the ability to excel with minimal supervision.
Professional Presentation:
A professional, well-groomed personal appearance.
Requirements:
Must be at least 18 years of age with a valid driver's license and a good driving record.
Benefits:
At Casey Auto Group, we take care of our team members with a comprehensive benefits package and the resources you need to succeed: Competitive Pay and weekly paychecks
Professional Development:
Ongoing training and career advancement opportunities
Comprehensive Benefits:
Medical, Dental, and Vision Insurance
FSA/HSA/LPFSA
Prescription drug coverage HealthJoy App- company paid healthcare navigation tool Employee Assistance Program 401(k) with company contribution upon eligibility Short- and Long-Term Disability Legal Resources coverage &
ID Protection Work-Life Balance:
Vacation & Holiday pay
Employee Perks:
Employee referral bonus programs Employee parts & service discounts Discounted gym memberships to OneLife & YMCA Ready to Accelerate Your Career? If you are looking for a long-term career with limitless earning potential, apply today and join a team that values your drive, dedication, and expertise! Casey Auto Group is an equal opportunity employer. We prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
