Responsibilities:

Respond to inbound customer questions by phone and email, providing clear information on products, order status, service needs, and general support requests.
Enter and process sales orders for parts, attachments, tracks, and warranty-related items, ensuring all details are complete and correct before release.
Coordinate with shipping and production teams to support timely fulfillment, communicate estimated delivery dates, and help resolve order-related issues.
Supply customers and sales partners with product specifications, measurements, installation materials, brochures, images, and other supporting documentation as needed.
Assist with account follow-up activities, including supporting collection efforts on past-due balances and helping maintain accurate customer account information.
Facilitate return requests by gathering the necessary details for Return Goods Authorizations and communicating next steps to customers and internal teams.
Manage order revisions by documenting updates clearly, attaching supporting change records, and confirming adjustments are reflected accurately throughout the process.
Monitor open orders, drop-ship activity, and inbound container status on a regular basis, updating internal notes and escalating outstanding items when needed

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