Customer Service Representative

We are looking for a detail-oriented and personable Customer Service Representative to join our team in Petersburg, Virginia. This is a contract position within the manufacturing industry that offers an excellent opportunity to develop professionally while contributing to a cohesive and supportive work environment. The ideal candidate will thrive under pressure, have excellent communication skills, and be eager to grow into a leadership role over time.

Responsibilities:

• Respond to inbound and outbound calls promptly and professionally, ensuring customer satisfaction.
• Accurately enter orders into the system while maintaining attention to detail.
• Resolve customer inquiries and issues with a calm and solution-focused approach.
• Collaborate with team members to ensure efficient handling of service requests.
• Maintain a friendly and approachable demeanor to foster positive relationships with customers and colleagues.
• Adapt quickly to new processes and procedures to support team operations.
• Provide exceptional service while adhering to company policies and quality standards.
• Identify opportunities for improvement in customer service processes and communicate suggestions.
• Support team goals and contribute to creating a cohesive and productive work environment.