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Customer Service Representative
Job
Robert Half
Petersburg, VA (In Person)
Full-Time
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Job Description
Description We are looking for a Customer Service Representative to support a high-volume onboarding initiative in Virginia. This contract position will focus on assisting a large number of new residential customers through inbound phone interactions, providing a helpful and detail-focused experience during account setup. The ideal candidate is comfortable handling a fast-paced call environment, gathering customer details accurately, and entering information with strong attention to detail.
Responsibilities:
- Manage a steady flow of inbound customer calls, typically handling a high daily call volume with efficiency.
- Guide new customers through the onboarding process by collecting required personal, service, and billing details.
- Accurately enter customer information into company systems and verify records for completeness and correctness.
- Explain account setup steps clearly and respond to questions in a courteous, service-focused manner.
- Use reference materials and process guides to ensure consistent and accurate customer support.
- Partner with internal teams, including marketing, to support outreach efforts tied to new customer enrollment.
- Maintain organized and detailed records of customer interactions and completed account setups. Requirements
- Previous experience in a call center or customer service environment.
- Ability to manage a high volume of inbound calls while maintaining quality and professionalism.
- Strong data entry and order processing skills with careful attention to accuracy.
- Comfortable collecting and confirming customer information such as names, addresses, and billing details.
- Clear verbal communication skills and a customer-focused approach to problem solving.
- Ability to follow established procedures, job aids, and support documentation.
- Proficiency with basic computer systems and navigating multiple screens during customer interactions.