Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Customer Service Representative
Job
Robert Half
Petersburg, VA (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
39
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Description We are looking for a Customer Service Representative to join a manufacturing team on a long-term contract basis. This position is suited for someone who communicates with confidence, stays composed during busy or high-pressure situations, and pays close attention to details that affect customer satisfaction. The ideal candidate will learn quickly, build strong relationships with both customers and coworkers, and contribute to a welcoming, team-oriented environment with room for future growth.
Responsibilities:
- Manage incoming customer calls and messages, providing timely and detail-focused support for questions, requests, and service issues.
- Process customer orders accurately, ensuring all details are entered correctly and confirmed before completion.
- Make outbound calls when follow-up is needed to clarify order information, resolve concerns, or provide status updates.
- Maintain organized and precise customer records so account information, order activity, and communications remain up to date.
- Address customer concerns with patience and sound judgment, working calmly through challenges in a fast-paced setting.
- Collaborate closely with internal team members to support service goals and help create a positive experience for customers.
- Learn company procedures, product information, and service expectations quickly in order to become effective in the role.
- Contribute to a friendly and dependable team culture while taking on increasing responsibility over time. Requirements
- Experience in customer service, call center support, or a similar customer-facing role.
- Ability to handle a high volume of inbound calls while maintaining accuracy and professionalism.
- Strong order entry skills with careful attention to detail and data accuracy.
- Comfortable making outbound calls to support customer follow-up and issue resolution.
- Proven ability to remain calm, organized, and effective under pressure.
- Quick learner who can adapt to new processes and team expectations efficiently.
- Outgoing and approachable communication style with the ability to work well in a close-knit team environment.