CUSTOMER SERVICE ASSOCIATE (CALL CENTER) NF2*

CUSTOMER SERVICE ASSOCIATE

(CALL CENTER) NF2

• Department of the Navy U.

S. Marine Corps

BUSINESS AND SUPPORT SERVICES

Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program th supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organizion functioning smoothly and effectively. Learn more about this agency Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program th supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organizion functioning smoothly and effectively. Learn more about this agency Overview Help Accepting applicions Open & closing des 04/30/2026 to 05/14/2026 Salary $37,440 - $37,440 per year Pay scale & grade NF 02 Locion 2 vacancies in the following locion: Quantico, VA 2 vacancies Telework eligible No Travel Required 25% or less - Varies Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential NA Job family (Series) 2091 Sales Store Clerical Supervisory stus No Security clearance Not Required Drug test No Announcement number 77114 Control number 867368900 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Clarificion from the agency Open to Public Duties Help The Sales Associe serves as a primary customer service representive for The Marine Shop (TMS), delivering world-class customer service with an emphasis on professionalism, courtesy, and responsiveness. This position¿s primary responsibility is supporting customers through call center operions, ensuring a positive and seamless customer experience across all communicion channels. In the call center function, the associe responds promptly to customer inquiries via phone, email, and other communicion plforms, providing accure informion, resolving issues, and processing orders as required. The associe conducts follow-up communicions as needed, maintains accure customer and transaction records, and demonstres strong communicion skills and professionalism to build customer trust and sisfaction. Supports retail floor operions during periods of increased demand. Greets customers, assists with product selection, provides knowledgeable recommendions, and processes transactions accurely and efficiently. Maintains a clean, organized sales environment and supports merchandising, inventory, and restocking activities to ensure smooth store operions. Expected to demonstre an ¿I can do th¿ mindset, proactively working to resolve customer needs and eleve issues when approprie. As a representive of both the Marine Corps and TMS, the associe upholds high standards of professionalism and serves as a brand ambassador in all interactions. The position requires the ability to remain current on products, promotions, and store initiives, and to contribute to a positive, team-oriented work environment focused on customer sisfaction and operional excellence. The associe adheres to all safety regulions, promptly reports hazards or incidents, and complies with EEO policies and workplace standards. This is a mixed-duty position requiring the ability to lift and carry objects up to 45 lbs. independently and heavier items with assistance. Performs other reled duties as assigned. Requirements Help Conditions of employment See Duties and Qualificions

EVALUATIONS

Qualificions High school diploma or equivalent. At least one year of experience working in customer-facing operions is required. Basic computer skills and familiarity with point-of-sales systems, basic mh and register experience are required. Good communicion and interpersonal skills, strong customer service skills, and a positive, friendly titude. Ability to read and understand opering standards and procedures and work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high-performance mosphere with commitment to service and sales goals. Flexibility to work weekends, early mornings, and evenings as needed. Some travel may be required. Attention to detail is required. Additional informion

GENERAL INFORMATION

Applicants are assured of equal considerion regardless of race, age, color, religion, nional origin, sex, GINA, political affiliion, membership or non-membership in an employee organizion, marital stus, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodions to applicants with disabilities. If you need a reasonable accommodion for any part of the applicion and hiring process, please notify the agency. The decision on granting reasonable accommodion on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discriminion and retaliion. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigive Consumer Report. Employment is contingent upon the successful completion of a Nional Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualificion to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

• Educion/certificion certifice(s), if applicable.
• If prior military, DD214 Member Copy This activity is a Drug-free workplace.

The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolered. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separed members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/stement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME

(ET)

ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working MCCS include but are not limited to:

• Stability of Federal Civilian Service
• People with passion for doing work th mters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. Your applicion/resume and supporting documention used to determine whether you meet the job qualificions listed on this announcement. This vacancy filled by the best qualified applicant as determined by the selecting official. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working MCCS include but are not limited to:

• Stability of Federal Civilian Service
• People with passion for doing work th mters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help Varies - Review "

OTHER INFORMATION

" If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help All applicions must be submitted online via the MCCS Careers website. Resumes/applicions emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the applicion or resume must be submitted online by 11:59 PM (ET) on the closing de of the announcement.

Note:

To check the stus of your applicion or return to a previous or incomplete applicion, log into your MCCS user account and review your applicion stus. Agency contact informion

BUSINESS AND SUPPORT SERVICES

Phone 703/432-0435 hqhr.vacancies@usmc-mccs.org Address

BUSINESS AND SUPPORT SERVICES DIVISION 3044 CATLIN AVE QUANTICO, VA 22134-5003 USA

Next steps All applicants who submit an applicion via our Careers page https://careers.usmc-mccs.org able to view their applicion stus online. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help Varies - Review "

OTHER INFORMATION

" If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help All applicions must be submitted online via the MCCS Careers website. Resumes/applicions emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the applicion or resume must be submitted online by 11:59 PM (ET) on the closing de of the announcement.

Note:

To check the stus of your applicion or return to a previous or incomplete applicion, log into your MCCS user account and review your applicion stus. Expand Hide how to apply Agency contact informion

BUSINESS AND SUPPORT SERVICES

Phone 703/432-0435 hqhr.vacancies@usmc-mccs.org Address

BUSINESS AND SUPPORT SERVICES DIVISION 3044 CATLIN AVE QUANTICO, VA 22134-5003 USA

Next steps All applicants who submit an applicion via our Careers page https://careers.usmc-mccs.org able to view their applicion stus online. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Open & closing des 04/30/2026 to 05/14/2026 Salary $37,440 - $37,440 per year Pay scale & grade NF 02 Locion 2 vacancies in the following locion: Quantico, VA 2 vacancies Telework eligible No Travel Required 25% or less - Varies Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential NA Job family (Series) Supervisory stus No Security clearance Drug test No Announcement number 77114 Control number 867368900