We are seeking a Customer Service Representative to provide exceptional support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is professional, detail-oriented, and skilled at communicating effectively across multiple channels.

Responsibilities:

Respond to customer inquiries via phone, email, and chatResolve customer issues in a timely and professional mannerMaintain accurate records of customer interactions and transactionsProcess orders, returns, and account updatesEscalate complex concerns to the appropriate team when neededProvide product, service, and policy information to customersSupport efforts to improve customer satisfaction and service processes