$21 an hour
Full-time $18
$21 an hour
Full-time Position Summary At Lone Survivalist, we sell survival and outdoor products to help others stay ready.

We believe in working hard, staying sharp, and building a team that's just as passionate about the outdoors as we are. The Customer Service Associate serves as the primary point of contact for Lone Survivalist customers. This position is responsible for providing exceptional service through phone, email, live chat, social media, and in-person interactions while ensuring every customer receives prompt, accurate, and courteous assistance. Representatives help customers select products, resolve concerns, process orders and returns, and represent the company's commitment to preparedness, quality, and outstanding service. Essential Duties and Responsibilities Provide professional, friendly, and knowledgeable customer service through multiple communication channels. Answer customer questions regarding products, inventory, pricing, promotions, shipping, warranties, and returns. Assist customers in selecting survival, camping, tactical, and emergency preparedness products based on their needs. Process customer orders, exchanges, cancellations, refunds, and returns accurately. Resolve customer complaints calmly and professionally while seeking positive outcomes. Monitor and respond to customer inquiries on social media platforms and online marketplaces. Maintain accurate customer records and document interactions in company systems. Communicate with warehouse staff regarding order issues, inventory concerns, and shipping questions. Coordinate with purchasing staff regarding product availability and backorders. Follow company policies regarding payment processing and customer privacy. Escalate complex issues to management when appropriate. Maintain current knowledge of company products and new product releases. Assist with maintaining product information and identifying website errors. Help maintain a clean, organized, and professional customer service area. Perform additional duties as assigned. Required Qualifications High school diploma or equivalent. Excellent verbal and written communication skills. Strong interpersonal and problem-solving abilities. Comfortable using computers, web browsers, and Microsoft Office or Google Workspace. Ability to learn inventory management and customer service software. Strong attention to detail. Ability to multitask while maintaining accuracy. Dependable attendance and punctuality. Positive attitude and professional demeanor. Preferred Qualifications Previous customer service or retail experience. Experience with e-commerce platforms such as Shopify or similar systems. Knowledge of survival, camping, hiking, tactical, or outdoor equipment. Experience using CRM or order management software. Physical Requirements Sit, stand, or walk for extended periods. Occasionally lift and carry up to 30 lbs. Frequently use a computer, keyboard, and telephone. Ability to read product labels, shipping documents, and computer screens Knowledge, Skills, and Abilities Strong customer service and communication skills. Ability to interact professionally and courteously with customers, coworkers, and vendors. Basic computer skills, including email, web browsers, and Microsoft Office or Google Workspace. Ability to learn company products, policies, and procedures. Strong attention to detail and organizational skills. Ability to solve problems and make sound decisions. Ability to manage multiple tasks and priorities in a fast-paced environment. Ability to work independently and as part of a team. Ability to remain calm and professional when handling customer concerns. Basic math and data entry skills. Dependable, punctual, and committed to providing excellent customer service. Work Environment Office and retail environment within a warehouse facility. Frequent interaction with customers by phone, email, and in person. Occasional work in the warehouse to inspect products or assist with customer issues. Fast-paced environment during sales events and holiday seasons. Employees may be exposed to varying temperatures, warehouse equipment, shipping materials, and moderate noise levels. Performance Expectations Employees in this position are expected to: Deliver outstanding customer experiences, while maintaining the mindset of \"putting the customer first.\" Respond to inquiries promptly and professionally. Maintain high levels of accuracy. Demonstrate patience, empathy, and professionalism. Learn and retain product knowledge. Work effectively with warehouse and operations teams. Support Lone Survivalist's reputation for exceptional customer service. Lone Survivalist is an equal opportunity employer and provides equal employment opportunities in accordance with applicable federal, state, and local laws.

Pay:

$18.00

$21.

00 per hour Application Question(s): Are you willing to undergo a pre-employment background check, in accordance with applicable law? Are you able to safely lift and move packages weighing up to 30 pounds, with or without reasonable accommodation?

Education:

High school or equivalent (Required)

Experience:

Customer Service:

1 year (Required) Shift availability: Day Shift (Required) Ability to

Commute:

Staunton, VA 24401 (Required)

Work Location:

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