Veterinary Customer Service Representative Job Type:

Full time

Pay:

$16.00-$20.00

Schedule:

M-F with rotating Saturdays Be the welcoming face of our veterinary team Do you love animals, enjoy connecting with people, and thrive in a fast-paced environment? We're seeking a friendly, dependable, and detail-oriented Customer Service Representative (CSR) to help pet owners feel supported from their first phone call through checkout. You'll be a vital part of a compassionate team dedicated to exceptional client service and patient care. What You'll Do

• Greet clients and pets warmly and provide a positive, professional front-desk experience.
• Answer a multi-line phone system, schedule appointments, and respond to client questions with empathy and accuracy.
• Manage check-in and checkout, update client and patient records, and maintain accurate appointment information.
• Collect payments, prepare invoices, and handle routine administrative tasks.
• Communicate clearly with veterinarians, technicians, and fellow team members to support efficient patient flow.
• Maintain a clean, organized, and welcoming reception area; assist clients during emotionally sensitive visits. What Makes You a Great Fit
• Excellent communication, customer service, and problem-solving skills.
• Calm, compassionate, and professional when the clinic gets busy.
• Strong organization, attention to detail, and ability to manage competing priorities.
• Comfort with computers, scheduling systems, and handling payments; willingness to learn clinic software.
• Dependability, teamwork, and a genuine love for animals and the people who care for them.
• Previous veterinary reception or customer service experience is preferred, but not required.

Why You'll Love Working Here Join a team where kindness, collaboration, and quality care matter. You'll build meaningful relationships with clients and their pets, learn more about veterinary medicine, and make a difference every day. Ready to Join Our Pack? Apply through Indeed with your résumé. We look forward to learning more about you and why you'd be a great addition to our team!

Pay:

$16.00 - $20.00 per hour

Work Location:

In person