Respond to inbound calls daily to provide technical support/troubleshooting
Provide support via web queues, outbound interactions, and emails
Leverage resources to resolve technical issues timely
Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities
Escalate requests outside of your scope when necessary
Attend weekly staff/mentor meetings
Remain cognizant of adherence to help promote business unit success
Adhere to ETS practices, policies, and procedures
Perform other related duties as assigned or appropriate Qualifications
Knowledge and understanding of the information technology field
Basic skill troubleshooting and resolving technical problems
Exposure to enterprise systems and IT terminology
Exposure to solving routine or standard administrative, operational, or system problems and issues
Effective verbal and written communication skills
Ability to leverage finesse/soft skills when interacting with end users
Basic organizational, planning, and time management skills
Ability to handle multiple tasks simultaneously with a high degree of accuracy
Ability to work independently and in a team environment
Desired
3+ years of Tier 1 support and capabilities or similar
Desired
Call Center or front-line customer support experience
Desired
Knowledge of ITIL (Information Technology Infrastructure Library)
Desired
Previous customer service in a fast-paced environment
Desired
Familiar with ticketing software (ServiceNow) would be a plus Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to

INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy:

https://www.inspyrsolutions.com/policies/ . 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