A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
Davenport is seeking a hard-working, detail oriented, and business-minded professional to join its Williamsburg team. This full-time, non-exempt position will support a Financial Advisor in the office and serve as a back-up to other Client Service Associates as necessary. As a Client Service Associate, your primary responsibility is to serve the needs of Financial Advisors with regard to servicing customers and fostering a positive relationship between clients and the firm. An ideal candidate will have a banking or financial services background, with excellent customer service and communication skills. At Davenport, we are proud of our commitment to service, with both internal and external clients.
RESPONSIBILITIES
Responsibilities of this position include, but are not limited to: Answering and managing the main office line for the Team Submitting client requests for checks, wires, transfers, and security registrations Responding on a timely basis to operational notices Assisting with all forms of account paperwork Maintaining records and files as required by the Team and the Compliance department, including CRM updates Processing mailings and arranging seminars Working with internal service departments including Operations, Financial Services, and Research, among others Collaborate with co-workers to cover various needs as they arise in the branch Managing the team calendar, scheduling appointments, confirmations, and client review preparation
QUALIFICATIONS
College Degree preferred Experience in financial services or banking strongly preferred
FINRA Licensing:
Must obtain the SIE, Series 7, and Series 63 (or FINRA-recognized equivalent) within 2 years Extremely well-organized, detail oriented and accurate; must be able to multi-task and meet deadlines Highly motivated with excellent communication and customer service skills Proficiency in Microsoft Outlook, Word, and Excel Ability to learn and master computer programs that house customer data Basic bookkeeping skills and record keeping ability Ability to understand and adhere to industry rules and regulations Professional demeanor
SALARY & BENEFITS
We offer a competitive salary and excellent benefit program, including safe harbor 401(k) contribution, profit sharing plan, disability and life insurance, high-deductible health plan with an HSA, Paid Time Off and elective dental benefits. We offer wellness programs and support a friendly and collegial culture, with company sponsored volunteer opportunities during business hours. Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
DAVENPORT IS AN EQUAL OPPORTUNITY EMPLOYER
Davenport & Company LLC provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
