As a Guest Arrival Ambassador at Busch Gardens Williamsburg, you'll be the first friendly face welcoming guests to our European themed park. You'll greet and direct visitors, assist with tickets and passes, manage entry lines, and answer questions about attractions, shows, and park services. You'll help ensure safe, efficient entry by following security and safety procedures while providing fast, courteous service. Working closely with team members, you'll create a fun, inclusive, and memorable arrival experience that reflects our commitment to hospitality, conservation, and world class entertainment. Responsibilities Warmly greet guests at park entry and arrival areas Assist with tickets, passes, and basic troubleshooting at entry points Provide directions, attraction information, and show schedules Manage lines and crowds to support smooth, efficient entry Monitor and uphold guest safety and security procedures at entrances Respond to guest questions, concerns, and basic complaints with professionalism Communicate with team members and supervisors via radio or in person Support special events and peak arrival periods as needed Required Skills Customer service Cash handling/POS operation Queue and crowd management Conflict de-escalation Safety and emergency awareness Radio/communication device use Basic computer literacy Incident reporting Accessibility awareness Time management