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Customer Service Associate (Part-Time)
Job
Secure Self Storage, Inc.
Wise, VA (In Person)
$31,668 Salary, Part-Time
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Job Description
Position Summary The Customer Service Associate (Part-Time) serves as the front line of the business, assisting customers with shipping, printing, and self-storage services while supporting daily store operations. This role requires strong customer service skills, attention to detail, and the ability to manage a variety of tasks in a fast-paced environment. Key Responsibilities Customer Service & Sales Greet customers and assist with inquiries related to shipping, printing, mail services, and self-storage Provide guidance on shipping options, packaging, and carrier services (e.g., UPS, FedEx) Assess customer needs and recommend appropriate storage solutions, insurance options, and retail products Process sales transactions, rental agreements, and invoices using the point-of-sale (POS) system Address and resolve customer concerns related to billing, shipments, or storage units Shipping & Receiving Receive and process packages, including weighing, measuring, and labeling Prepare outbound shipments and ensure accuracy of shipping documentation Perform data entry and tracking of shipments Self-Storage Operations Conduct routine facility inspections and security checks Maintain cleanliness of common areas and exterior spaces Process storage rentals, payments, and customer account updates Assist with payment reminders and basic collections communication Maintain accurate unit inventory and records General Duties Handle cash transactions, reconcile sales, and assist with bank deposits Stock retail items and maintain an organized workspace Operate basic office equipment (computers, printers, scanners) Follow company policies and safety procedures Qualifications High school diploma or equivalent required Previous customer service or retail experience preferred Strong organizational skills and attention to detail Effective verbal and written communication skills Basic computer proficiency and ability to learn POS systems Physical Requirements Ability to stand for extended periods of time Ability to lift and move items up to approximately 55 pounds on an occasional basis Ability to bend, reach, and perform light cleaning tasks Ability to operate standard office and retail equipment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Additional Requirements Ability to work a flexible part-time schedule, including weekends as needed A valid driver's license may be required for certain duties Equal Opportunity Statement Southwest Storage is an equal opportunity employer and does not discriminate on the basis of any protected status under applicable law.