BDC Service Advisor Oliver Ford Of Bennington

Overview We are seeking a knowledgeable and customer-focused BDC service Advisor to join our dynamic team. The ideal candidate will possess a strong background in automotive service and repair, with the ability to communicate effectively with customers and provide exceptional service. As a BDC Service Advisor, you will play a crucial role in ensuring customer satisfaction while managing service operations efficiently. Answering phones making appts and handling customer questions via phone and web. Service Advisor or Manager experience is required. Responsibilities Greet customers and assess their vehicle service needs, Answering phones, organization, great communication and follow through with excellent customer service skills. Helping with deliveries and customer pickups. Utilize knowledge to covey recommendations and recommend appropriate services. Manage service writing tasks, documenting customer requests and technician recommendations accurately. Upsell additional services based on customer needs and vehicle condition, enhancing overall customer experience. Collaborate with service advisors to ensure timely and effective completion of repairs. Main Task of Perfect customer service through answering phones, scheduling and answering questions. Maintain a clean and organized service area while adhering to safety protocols. Requirements Previous experience in a dealership or automotive service environment is preferred. Strong understanding of automotive diagnostics, mechanical systems, and vehicle maintenance practices. Excellent customer service skills with the ability to communicate technical information clearly to customers. Experience in upselling services and products related to automotive repair. Familiarity with auto estimating processes and service writing techniques. Knowledge of various automotive systems including air brakes, alignment, suspension, tire services, diesel engine repair, shocks & struts, and auto body repair is advantageous. Ability to work collaboratively in a fast-paced environment while managing multiple tasks effectively. Customer service experience is required. Join us as we strive to provide top-notch automotive services while fostering a positive work environment that values teamwork and professional growth.

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person