Customer Service Representative

Job Summary The Grounds Guys of NEK and The Eliminator Pest & Property Service are seeking a dependable and personable Customer Service Representative to join our shared office team in Lyndonville, VT. As the first point of contact for customers of both a professional landscaping/grounds maintenance company and a full-service pest control operation, you will handle inbound calls, schedule service appointments, coordinate with field technicians across both businesses, and follow up after service visits to ensure a seamless customer experience. This role is central to the daily operations of both companies and offers a unique variety of work — no two days are the same. If you are reliable, detail-oriented, and professional, and you thrive in a fast-paced, service-driven environment, we want to hear from you. Responsibilities

• Answer inbound calls and respond to customer inquiries professionally and promptly
• Schedule, confirm, and coordinate service appointments with field technicians across both pest control and landscaping operations
• Enter and update customer information in the company's CRM/scheduling software
• Follow up with customers after service visits to ensure satisfaction
• Handle service-related questions, pricing inquiries, and basic troubleshooting for both pest control and landscaping/grounds maintenance services
• Process payments and manage billing inquiries
• Maintain organized records of customer interactions and service history
• Communicate schedule changes and updates to technicians and customers across both companies
• Assist with outbound calls for appointment reminders and seasonal promotions
• Support office operations with light administrative tasks as needed Qualifications Required
• 1-2+ years of experience in customer service, office administration, dispatch, or scheduling
• Strong verbal and written communication skills
• Proficiency with computers, CRM systems, and scheduling software
• Proficient with Microsoft Office products (Word, Excel, Outlook) and Google Workspace (Gmail, Google Sheets, Google Calendar, Google Drive)
• Ability to multitask and stay organized in a fast-paced environment
• Reliable, punctual, and professional demeanor
• High school diploma or equivalent Preferred
• Experience in a service-based business (pest control, HVAC, landscaping, plumbing, etc.)
• Familiarity with routing or dispatch software Compensation & Schedule

Pay:

$18-$22 per hour (based on experience)

Schedule:

Monday-Friday, with occasional Saturday availability during peak season

Position Type:

Full-Time Benefits

• Paid time off (PTO)
• Paid holidays
• Simple IRA retirement plan with company match
• Ongoing training and professional development
• Supportive, team-oriented work environment
• Opportunity for advancement within a growing company Work Environment This is primarily an office-based role in Lyndonville, VT, supporting the daily operations of both a pest control company and a landscaping/grounds maintenance company serving the Northeast Kingdom of Vermont.

The environment is fast-paced during peak season (spring and summer) with a steady, manageable workflow year-round. Our team is small, collaborative, and values reliability, mutual respect, and a positive attitude every day.

Pay:

$18.00 - $22.00 per hour

Work Location:

In person