Logistics/Customer Service

Company Overview ARB is a world leader in the manufacture and distribution of high quality 4x4 and off-road accessories, including; air locking differentials, air compressors, bumpers, suspension systems, roof racks, skid plates, roof top tents, recovery gear, and more. Job Description We are looking to add a motivated individual to our team in the role of Logistics Customer Service. This vital position requires an organized, action-oriented, flexible problem-solver, who can assist in expediting customer orders and monitoring inventory levels. This is a full time (M-F), in person position, based at our Auburn, WA. office. Responsibilities include, but are not limited to the following: Order Processing & Management Receive, review, enter, and process customer orders accurately Verify order details, including pricing, product availability, and shipping requirements Track open sales orders, answer customer questions regarding order status and delivery Coordinate with internal teams to ensure timely order fulfillment Process product returns per ARB policy Inventory & Warehouse Coordination Work closely with warehouse staff to track stock levels and product availability Monitor order status and provide tracking updates to customers Address shipping issues such as delays, damages, or lost shipments Customer Service Assist with issue resolution, and overall customer service and support related to orders Resolve tickets representing consumer-generated technical order related requests or problems Refer customers to published materials, secondary sources, and more senior staff when needed Answer frequent phone calls in a polite and professional manner Other Participating in product training and new product launches Assisting the marketing team with the development of resources for the online knowledge base (Zendesk) Identify critical distribution issues and online technical issues and report them to the correct personnel Other related tasks as assigned Experience/Skills 2+ years of inventory management, supply chain, order fulfillment or related experience required Knowledge of MS Office Suite and JDE software strongly preferred Excellent problem-solving and troubleshooting skills Courteous and helpful phone presence Strong customer-service skills Collaborative mindset Detail oriented Ability to work and thrive both independently and in a team environment Compensation/Benefits Competitive pay Medical/Dental/Vision/Life insurance 10 paid holidays Paid vacation/Sick leave 401K with 3% company contribution

Employee Discount Job Type:

Full-time Pay:

$25.00 - $28.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Auburn, WA 98001 (Required)

Work Location:

In person