Customer Service Representative

Lake Pleasant RV Park is looking for a new customer service representative. We offer year-round sustainable employment for all of our employees. We are looking for long-term, full-time, and part-time employees. Are you looking for a new adventure? We are a family-owned business serving the RV Community on a nightly, weekly, and seasonal basis. Our ideal candidate will be comfortable interacting with guests from all over the world, have a pleasant and welcoming demeanor, and be willing to work in a team environment. Weekend and (some) holiday work is a must . Propane tank filling training and pumping ability is a requirement for this position. Qualifications for consideration : Draft correspondences and other formal documents Plan and schedule reservations Greet and assist onsite guests Answer inbound telephone calls Develop and implement organized filing systems Perform all other office tasks Customer Service (create a pleasant, welcoming environment for guests) Computer experience (especially Excel, google suite, and any new programs) Ability to pump propane into cylinders and motor homes (lifting of tanks is necessary) Multitasking/sense of urgency/pro-activeness Cleaning office/Laundry room General building maintenance/restroom cleaning Knowledge of the surrounding cities and ability to give directions General knowledge of RVs is a significant plus Work in a team-based environment Work with limited directions, learning the system and being proactive Pay is determined based on experience Weekend work is required Back-to-back shifts are a possibility

A STRONG

understanding of the importance of attendance requirements due to the limited staffing. Must be able to pass a full background check before a formal job offer. What will help you excel in this position: Proficiency in using technology to support work activities, e.g., expertise in Adobe and Excel with proven ability to develop charts and graphs to summarize information for reporting. Communicate effectively on the telephone, in person, and in written correspondence. Prioritize workflow and complete multiple tasks simultaneously and accurately. Detail-oriented and highly organized with proven follow-up capabilities. Processing accounts payable. Reconciling cash receipts. Auditing financial statements. Entering information into the daily monetary logged database: Reconciling Bank Statements Record transactions Processing Payments via Credit card machine