Customer Service Representative

This role delivers frontline customer service through both phone and in-person interactions, ensuring a welcoming and responsive experience for the public. The position oversees the upkeep and readiness of the Skagit Station customer service office and community meeting room and acts as the contact for building-related inquiries and emergencies. In addition to general administrative support, the role contributes to marketing efforts by assisting with the creation and distribution of rider information, transit materials, and service brochures. Occasionally, the position may engage in tasks to support marketing, media, planning and outreach needs. This requires a working knowledge of basic communications computer software and tools. Work is carried out independently within established guidelines, with a focus on maintaining a professional, kind, and community-oriented environment.

BENEFITS

All employees are eligible to receive: Medical Dental Vision Life Insurance Paid Holidays Employee Assistance Program Free Bus Pass General Leave Department of Retirement Systems PERS2 or PERS3 enrollment Voluntary Flexible Spending Account Benefits begin the first day of the month following the date of hire. Skagit Transit is an Equal Opportunity Employer and Drug Free Business Any equivalent combination of education and experience that provide the knowledge, skills and abilities required to successfully perform the job. A typical way to meet this requirement would be: Associate degree or High school diploma and 2 years of experience performing public contact work in call center or customer service Money handling and general office experience Must maintain a valid Washington State Driver's License Maintain acceptable driving record

ESSENTIAL JOB FUNCTIONS

Answer questions from the general public and staff via telephone, e-mail, or in person regarding route and schedule information, fares, bus stop locations and transfer points Receive and document customer comments, complaints, commendations, and disseminate appropriately Represent Skagit Transit in a positive and professional manner Maintain regular and reliable attendance Selling both physical and digital bus passes Complete till reconciliation form each day Oversee inventory of fare products and report to the Planning an Outreach Manager when additional stock is needed Coordinate Skagit Station community meeting room: o Manage calendar of reservations o Process room rental deposits and payments o Show the room to potential users o Issue keys, arrange furniture, and perform light cleaning as needed Maintain up-to-date knowledge on transit system information including schedule changes, rider alerts, detours and Supervisor directives Create identification cards using lamination tools Receive and record lost and found items, including ongoing monitoring for donation or disposal per retention schedule Assist with project promotions and campaigns to raise awareness and use of transit and other Agency services by posting notices on the agency website and other media sources Respond to requests for information or facilitate contact with the applicable administrative staff Provide materials to outside transportation contacts Provide support assisting with the review of transit guides and service brochures in print, online, and in ADA format Be aware of transit guide, service brochures, print and online materials that relate to schedule changes, rider alerts, detours, and assigned directives Maintain regular and reliable attendance Perform other related duties as assigned