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Customer Loyalty Specialist

Job

American Family Insurance-Steve Weidenbach Agency

Ellensburg, WA (In Person)

$46,500 Salary, Full-Time

Posted 5 weeks ago (Updated 1 week ago) • Actively hiring

Expires 6/11/2026

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Job Description

Overview We're looking for a positive, motivated candidate to join our Service Team as a full-time, in-office Account Manager. This 40 hour a week in office role will allow someone who is best at providing high levels of service, solving problems, and working as a part of a championship team. No prior experience in insurance is needed as long as you are a thirsty learner, humble, and excited to grow more relationships and be a part of a championship team. This is an opportunity to build a career, grow your impact, and win as a team. If this sounds like a good fit, we can't wait to meet you!
REQUIREMENTS SKILLS
Maintain a positive, upbeat attitude Follow-up consistently and promptly Clear, direct communication Prioritize and remain adaptable Ability to transition between tasks quickly and work efficiently TRAITS Coachable Accountable High Motor Fast Learner Self-Directed Natural Relationship-Builder
EDUCATION
High school diploma Associate or bachelor's degree preferred, but not required
LICENSING
Property and casualty insurance licenses within 30 days of hiring offer Must be licensed before official start
PRIMARY JOB ACTIVITES
The primary objective of the Condo & Apartment Account Manager is to maintain our current non-admitted condo customers and manage all apartment relationships. This will include quoting, binding, working with lenders and wholesalers, putting together proposals, and everything else related to these markets. Manage Current Non-Admitted Condo Business
  • Manage currently insured that are either nonadmitted or will go non-admitted while working to get accounts back in the admitted market
  • Review all non-admitted quotes and assure appropriate coverage and put together proposals
  • Complete all binds, assist team with completed problems, and execute all agency systems Manage Current & New Apartment Business
  • This role will proactively manage all apartment relationships. Many of our customers own more than one apartment complex so relationship management is a key portion of our agency.
  • Understand all apartment market access and underwriting appetite for all apartment underwriting companies.
  • Prospect for new apartment customers. Account Placement & Relationship Management
  • Be a first point of contact with numerous wholesalers who manage the non-admitted market relationships.
  • Understand underwriting appetite for carriers, specialties of each wholesaler and manager
  • Use a critical eye to best understand carriers for each account to grow our non-admitted and apartment book of business.
SCHEDULE 8 AM
to 5 PM 2 to 4 Trade Shows Out of Town Per Year 2 to 4 Weekend Days Per Year
COMPENSATION A
successful candidate will earn between $50K to $58K with base, commission, and bonus year 1 Base Salary is $45,000
  • 48,000
Benefits:
Dental insurance Flexible schedule Health insurance Life insurance Paid time off Retirement plan Vision insurance
Work Location:
In person
Pay:
$50,000.00
  • $58,000.
00 per year
Work Location:
In person

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