REQUIREMENTS SKILLS

Maintain a positive, upbeat attitude Follow-up consistently and promptly Clear, direct communication Prioritize and remain adaptable Ability to transition between tasks quickly and work efficiently TRAITS Coachable Accountable High Motor Fast Learner Self-Directed Natural Relationship-Builder

EDUCATION

High school diploma Associate or bachelor's degree preferred, but not required

LICENSING

Property and casualty insurance licenses within 30 days of hiring offer Must be licensed before official start

PRIMARY JOB ACTIVITES

The primary objective of the Customer Loyalty Specialist is to maintain our current customers. This will include setting up reviews, servicing accounts, and continue to add lines to current customers. Service Existing Customers

Insurance is built on maintaining our customer base and we have a lot of already existing deep customer relationships.
The number one place we can obtain new business is from current customers.
This role will facilitate reviews, changes, and updates to maintain the highest level of customer satisfaction. Auto Claims, Commercial, and Life Specialization
This role will be the primary contact for all open auto claims. The candidate must be able to show empathy, problem-solve, and communicate proactively and directly with both insureds, adjusters, and vendors.
Will be the primary contact for commercial service & support of the commercial team
This role will regularly interact with the American Family Life Insurance Company about pending policies & policy service. Will also be primary point of contact for pending life inside of the agency. Help Customers Feel Heard in a Tumultous Market
Execute proactive rate change process with all customers to educate them on healthy expectations about what is happening in the insurance market.
Work to solve problems on the first phone call to build loyalty to the agency.
Work as a team to assure extreme accountability for all problems to be solved in a timely manner.

SCHEDULE 8 AM

to 5 PM 2 to 4 Trade Shows Out of Town Per Year 2 to 4 Weekend Days Per Year

COMPENSATION A

successful candidate will earn between $48K to $52K with base, commission, and bonus year 1 Base Salary is $44,000

48,000

Benefits:

Dental insurance Flexible schedule Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person

Pay:

$44,000.00

$52,000.

00 per year

Work Location:

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