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Dispatcher and Customer Service Representative

Job

Scrap-it

Ferndale, WA (In Person)

$49,920 Salary, Full-Time

Posted 1 week ago (Updated 5 days ago) • Actively hiring

Expires 6/30/2026

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Job Description

Dispatcher and Customer Service Representative Scrap-it Ferndale, WA Job Details Full-time $22 - $26 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) matching Flexible schedule Qualifications High school diploma or GED Attention to detail Problem-solving Conflict management Organizational skills Phone etiquette Full Job Description We are looking for a reliable, high-energy Dispatch and Customer Service Representative to join our team. This is a fast-paced role that serves as the critical communication hub between our truck drivers, customers, and operations. If you thrive in a busy environment, excel at multitasking, and have strong problem-solving skills, we want to hear from you!
Key Responsibilities:
Act as the primary point of contact between truck drivers and customers Coordinate daily dispatch schedules, routes, and deliveries Manage a high volume of inbound and outbound calls with professional phone etiquette Monitor and update orders in real-time using our dispatch software (Omni) Resolve logistical issues, delivery problems, and customer concerns promptly and professionally Provide exceptional customer service while maintaining strong relationships with both drivers and clients Multitask effectively between phone calls, computer systems, emails, and internal communications
Qualifications:
Previous experience in dispatch, logistics, customer service preferred Strong computer skills and ability to quickly learn new software (Omni experience is a big plus) Excellent organizational skills and ability to prioritize in a fast-paced environment Proven multi-tasking abilities with strong attention to detail Outstanding verbal communication and conflict resolution skills Professional phone demeanor Ability to remain calm and solution-oriented under pressure High school diploma or equivalent preferred
What We Offer:
Pay:
DOE Health Insurance Dental Insurance Matching 401K Immediate start date available Opportunities for growth in a stable, essential industry This is a great opportunity for someone who is dependable, positive, and able to work in a chaotic environment. If you're organized, tech-savvy, and enjoy helping keep operations running smoothly, apply today!
Pay:
$22.00 - $26.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off People with a criminal record are encouraged to apply
Work Location:
In person