Customer Service Representative

Customer Service Representative Harbor Animal Hospital - 3.1 Gig Harbor, WA Job Details Full-time $18 - $22 an hour 20 hours ago Benefits Paid holidays Dental insurance Paid time off Vision insurance Qualifications Collaborate with healthcare professionals Record keeping Computer operation Financial transaction processing Phone communication Computer literacy Greeting customers Databases Medical scheduling High school diploma or GED Computer skills Managing patient records Escalation handling Communication skills Entry level Client interaction via phone calls

Full Job Description Job Title:

Veterinary Customer Service Representative Location:

Gig Harbor, WA Job Type:

Full-time Salary:

Hourly $18-$22

About Us:

At Harbor Animal Hospital, we're dedicated to providing compassionate, high-quality care to pets and peace of mind to their owners. We're seeking a friendly, organized, and detail-oriented Customer Service Representative to join our veterinary team and be the first point of contact for our clients.

Key Responsibilities:

Greet and assist clients in person, by phone, and via email, providing exceptional service with a positive attitude. Schedule and manage appointments efficiently, including follow-ups and reminders. Answer client inquiries regarding pet care, services, and clinic policies. Maintain accurate client and patient records in our database. Process payments and handle billing inquiries. Collaborate with veterinary staff to ensure smooth clinic operations. Handle client concerns or complaints professionally, escalating when necessary.

Qualifications:

Previous customer service experience, preferably in a veterinary, medical, or pet-related setting. Strong communication and interpersonal skills. Comfortable using computer systems and scheduling software. Ability to multitask in a fast-paced environment. Compassion for animals and their owners. High school diploma or equivalent; additional education in animal care is a plus.

Benefits:

Competitive salary and bonus opportunities. Health, dental, and vision insurance. Paid time off and holidays. Opportunities for professional development and growth. A supportive and friendly work environment surrounded by animals you'll love.