Customer Service Representative

Customer Service Representative Contour Fence Kirkland, WA Job Details Full-time $26

• $28 an hour 1 day ago Benefits Health insurance Paid time off Professional development assistance Flexible schedule Qualifications Record keeping Computer operation Sales support Microsoft Excel Microsoft Outlook Sales Phone communication DocuSign Computer literacy Utility locating Organizational skills Construction administrative experience Customer support Construction CRM system proficiency Appointment scheduling AI monday.

com Communication skills Entry level ChatGPT Generative AI File organization Client interaction via phone calls Full Job Description Contour Fence is looking for a highly organized and detail-oriented Sales Administrator / Customer Service Representative to support our team and Lead Sales Administrator in managing incoming calls, customer communication, and CRM organization. This is a process-driven role focused on accuracy, organization, and ensuring nothing falls through the cracks.

Responsibilities:

Customer Communication & Intake

• Answer inbound calls and assist customers with initial inquiries
• Answer basic customer questions and provide general information while following company guidelines
• Collect and document complete customer information (full name, address, phone number, and email)
• Document customer needs accurately without making assumptions CRM, Systems & Organization
• Create and maintain leads in Monday.com (CRM) and support proposal workflows using ArcSite
• Use and maintain AI tools (such as ChatGPT) to process information efficiently while following company guidelines and SOPs
• Maintain and organize company files and documents within OneDrive
• Use OneNote to track customer calls and maintain organized internal notes
• Maintain clean, organized, and up-to-date records at all times Scheduling & Project Coordination
• Schedule customer appointments and coordinate calendars with Project Managers
• Assist Project Managers in the field by handling customer communication and coordination
• Track leads and follow-ups to ensure timely responses
• Step in to assist with customer calls and scheduling as needed Proposals, Contracts & Compliance
• Send customer proposals prepared by Project Managers and ensure timely follow-up
• Send DocuSign agreements to customers and ensure timely completion
• Provide and manage reseller permit documentation as needed
• Provide customers with required documentation (W-9, insurance certificates) and coordinate additional insured requests Operations & Reporting
• Call in utility locates (811) and ensure properties are fully marked prior to project work
• Coordinate with accounting regarding deposits, billing, and project-related updates
• Complete a weekly scorecard report to track company performance
• Communicate clearly with internal team members
• Assist with general administrative and organizational tasks

Requirements:

• Strong attention to detail and organization
• Clear and professional communication skills (phone and written)
• Ability to manage multiple tasks while maintaining accuracy
• Comfortable working in a structured, process-driven environment
• Reliable, consistent, proactive, and positive
• Comfortable working with Excel and Microsoft Office (Outlook, Word, etc.)
• Comfortable using CRM systems, email, and basic computer tools Nice to

Have:

• Experience in customer service or administrative roles
• Experience with CRM systems (Monday.com preferred)
• Experience in construction, home services, or sales support

What Success Looks Like:

• Every customer inquiry is handled quickly and professionally
• Customer records are complete and accurate
• No missed follow-ups or dropped communication
• CRM remains clean, organized, and reliable This role requires a high level of accuracy and organization — small details matter.

Pay:

$26.00

• $28.

00 per hour

Benefits:

Flexible schedule Health insurance Paid time off Professional development assistance

Work Location:

In person