Customer Service Representative

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Job Opportunities Job Opportunities powered by NEOGOV ® Customer Service Representative Print Apply  Customer Service Representative Salary $33.14 - $37.28 Hourly Location Mercer Island, WA Job Type Part time Job Number 00267 Department Administrative Services Opening Date 05/01/2026 Closing Date Continuous FLSA Non-Exempt Description Benefits Description Under general supervision provides customer services for the general public; enters and retrieves data in automated records management systems; provides information within scope of authority; performs basic office clerical and administrative support functions for City staff. Essential Job Functions Support the relationship between the City of Mercer Island and the constituent population by demonstrating courteous and cooperative behavior when interacting with clients, visitors, and City staff; promote City goals and priorities in compliance with all policies and procedures. Provide customer service, information and assistance to visitors and others having business with the City; respond to requests for information; assist customers with requests, applications, government forms, and other documents; resolves problems within scope of authority. Answer incoming telephone calls and directs the caller to the correct staff member or work group or takes and relays messages as appropriate. Respond to emails and/or direct customers to the information or correct staff member. Receive records and applications, verify information, and enter data into City computer systems. Update and maintain statistical information, databases, reports, and related documents. Become proficient in multiple business systems (Cityworks, TrakIt, QAlert, Enhance, PerfectMind, etc.) to assist customers. Assist with processing payments for utility bills, court payments, and/or permits as needed. Assist with stamping and processing outgoing mail; backup Utility Billing for sorting and distributing incoming mail. Assist with ordering office supplies for City Hall and managing organization of work room. Assist with ordering toner supplies and managing service needs for copiers. Assist with ordering and managing City Hall coffee supplies and equipment. Perform basic clerical and administrative duties as needed, Receive and send information to and from other City departments, agencies, and jurisdictions. Maintain and enforce confidentiality of work-related issues, client records and City information; monitors staff compliance to security procedures and privacy laws, policies, and guidelines; performs related duties as required or assigned. Qualification Requirements Education and Experience High school diploma or GED equivalent; AND one (1) year of clerical support and customer service experience, preferably in a public sector work environment; OR an equivalent combination of education, training, and experience. Knowledge, Skills and Abilities Operating basic office equipment. Microsoft Office products. Entering information into a computer system with speed and accuracy. Establishing and maintaining effective working relationships. Providing effective customer service and dealing tactfully and courteously with the public. Closely following verbal and written instructions and procedures. Maintaining accurate records. Communicating effectively verbally and in writing. Interpersonal skills using tact, patience, courtesy, and empathy. City policies and procedures. Applicable State and Federal rules, codes, and regulations. Customer service principles and methods. Working Conditions & Physical Abilities Most work is performed in office setting with prolonged sitting and/or standing, and with occasional lifting of 10-20 lb. Hand-eye coordination and fine manipulation skills are necessary to operate computers and various office machinery. The environment is sometimes stressful in trying to meet customer needs and/or perform work with interruptions. Ability to hear and speak clearly both in person and on the telephone are necessary. This role is responsible for opening/closing the City Hall building and interfacing with the public in a professional, timely manner; therefore, punctuality is expected. The City of Mercer Island strives to offer employees a comprehensive benefits package. Regular full-time and part-time employees (working 20 or more hours per week, or 30 or more hours per week for Thrift Shop employees) are eligible for insurance benefits beginning the first day of the month following the hire date.

Employee Benefits include:

Five health plan options through Kaiser Permanente or Regence Two dental plans with Delta Dental or Willamette Dental A generous vision plan through VSP Health reimbursement arrangement (HRA VEBA) Long-term disability insurance through The Standard Life insurance through The Standard Retirement plans through Washington DRS Voluntary employee benefits Details about benefits for non-represented employees can be found at www.mercerisland.gov/benefits . Represented employee benefits are similar and outlined in their respective union contracts available at www.mercerisland.gov/union . Employer City of Mercer Island Address 9611 SE 36TH ST Mercer Island, Washington, 98040 Phone 206-275-7767 Website http://www.mercerisland.gov Apply Please verify your email address Verify Email Job Opportunities Account Privacy Policy Terms Of Use Your Privacy Choices Accessibility Statement Copyright © 2026 Do not sell my personal information × For California residents, and to the extent NEOGOV sells your personal information as the term "sell" is defined under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information by us to third parties at any time. This setting only applies to registered account holders that have opted-in for an Access Membership. If you wish to opt-out click follow these steps: Log into your Job Seeker Profile Click your name in the upper right-hand corner Select Account Settings Select the Preferences section Click the Edit button next to Access Membership Switch Toggle to off Click Save If you do not have a registered account this setting does not apply, however, you can review your right on our privacy policy . If you require further assistance, please email privacy@neogov.com × Accessibility Statement At Governmentjobs.com, Inc. d/b/a NEOGOV, we recognize the importance of making our products and services accessible to all individuals, including those with disabilities, and are continually working to improve the experience for all users. Commitment to Accessibility We are committed to following best practices, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to the extent feasible, however, we do not warrant compliance with these standards or any other accessibility standards. We are continually enhancing our platforms to ensure greater accessibility, and we actively seek out opportunities to improve accessibility features. Ongoing Enhancements Accessibility is an ongoing effort, and we are regularly updating our technology, services, and content to address accessibility barriers. Our team is dedicated to identifying areas for improvement and making enhancements that allow all users, regardless of their abilities, to fully engage with our services. Feedback and Assistance We value feedback from our users. If you encounter any accessibility barriers while using our services or have suggestions on how we can improve, please reach out to us at accessibility@neogov.com. We will make every effort to resolve any concerns and consider alternative options where possible. Thank you for choosing NEOGOV. We remain dedicated to improving accessibility and creating an inclusive experience for all. Job Opportunities Job Opportunities Menu Close Menu Job Opportunities Job Opportunities Internal Only Jobs Volunteer Opportunities Class Specifications Help & Support SOCIAL Facebook Twitter