Client Service Representative

• Brookfield Veterinary Hospital NVA
• Klondike East
• 2.0 Redmond, WA Job Details Part-time | Full-time $21
• $24 an hour 2 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Uniform allowance Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Retirement plan Qualifications Sales transaction processing Financial transaction processing Customer service De-escalation techniques Conflict de-escalation Cash register operations Payment Processing Systems Attention to detail Friendly demeanor Adaptability Appointment scheduling Phone etiquette POS systems Full Job Description Come join our enthusiastic team!

Brookfield Veterinary Hospital is looking for a Client Service Representative to join our team of hardworking, fun individuals, and to help support our doctors! If you are passionate about pets and looking for a clinic to help support you in your growth and skill development , look no further! The ideal candidate will have a background in veterinary medicine , but we are willing to train the right person if you have an outgoing personality and love connecting with people AND their pets . Customer service experience in the veterinary industry is highly preferred but not required. Customer service experience is required. We pride ourselves on providing outstanding veterinary care to our patients and would like to add someone who can compliment our existing team and deliver exceptional client experiences to every pet parent and pet.

Job Responsibilities include:

Providing excellent client experiences by paying attention to details such as the pet's name and remembering the client when they return for another visit. Taking payments accurately Answering phone calls, which involves fielding questions, screening for service needs, and scheduling appointments Handling incoming and outgoing mail and e-mail Scheduling appointments Documenting and maintaining client information, service data and other pertinent information within business operations software Obtaining / maintaining WA Veterinary Medication Clerk certification if not already in possession Promoting preventative care for patients, clinic initiatives, and doctors' recommendations.

Job Requirements include:

Genuinely enjoy working with people and animals Comfortable de-escalating difficult, stressful situations in a professional and diplomatic manner Able to use POS software systems and handle transactions accurately Able to work independently and as part of team, with all levels of hospital team members Prior experience with AVImark beneficial but not required

Pay:

$21.00

• $24.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Retirement plan Uniform allowance Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person