An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
Senior Service Advisor Chris's German Auto Redmond, WA Job Details Full-time $130,000•$160,000 a year 3 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Qualifications Customer communication Driver's License Full Job Description Senior Service Advisor Chris's German Auto, Redmond, WA $82,000 Base Salary +
Gross Profit Bonus Realistic Total Compensation:
$130,000•160,000+ Monday-Friday•No Weekends Chris's German Auto has spent decades earning the trust of Porsche owners, collectors, drivers, and enthusiasts who care deeply about how their vehicles are serviced and how they are treated. That means a great advisor here does more than get an approval. You set clear expectations, communicate accurately, document the details, follow up when you said you would, and stay connected to the repair all the way through delivery. The cars are interesting. The standards are high. The details matter. Customers come here because they want thoughtful service from people who understand that these vehicles are more than transportation. Founded by Porsche expert Chris Powell and now led by professional rally driver and Porsche enthusiast Daria Bakai, Chris's German Auto blends old-school craftsmanship, motorsport roots, and modern shop systems inside a 10,000 sq. ft. climate-controlled facility in Redmond. We are looking for a strong, experienced Senior Service Advisor who can sell confidently while also understanding that the sale is only one part of doing the job well. Pay & Benefits $82,000 Base Salary + Gross Profit Bonus•
Realistic Total Compensation:
$130,000•160,000+ Gross-profit-based bonus/commission Ability to exceed $160,000 for a strong performer Health, dental, and vision insurance, 90% employer covered Paid holidays PTO accrues at 1 hour per 40 hours worked Monday-Friday schedule No weekends Access to Porsche community events and enthusiast opportunities Ongoing training, coaching, and professional development This compensation structure gives you a stable base while still rewarding strong performance, without creating an environment where every customer interaction has to become a hard sell. What the Day-to-Day Feels Like You will work with customers who care about their vehicles and appreciate knowledgeable guidance. You should be comfortable discussing significant repair recommendations, explaining value, asking for the work, and helping customers make confident decisions. But just as important, you will be expected to manage everything that happens after the customer says yes.
That includes:
Setting realistic timelines and expectations Keeping customers informed throughout the repair Documenting conversations, approvals, and recommendations accurately Following up when promised Staying connected to the repair from drop-off through delivery Working closely with technicians so information does not get lost Addressing changes before they become surprises Taking ownership when something does not go according to plan Following established shop processes consistently At the volume this shop handles, little misses can become expensive problems quickly. An incomplete note, a missed callback, an overpromised completion time, or a skipped process can create unnecessary customer frustration and liability. The best advisor here will understand that structure is not bureaucracy. It is what allows a high-performing shop to take care of customers consistently. The Shop Environment Chris's German Auto is a Porsche focused European repair shop with a long-standing reputation in the enthusiast community. You will be working in a professional environment that includes: 10,000 sq. ft. climate controlled facility 10 bays with additional lifts Showroom quality shop environment Tekmetric shop management system Integrated digital vehicle inspections, photos, and videos Porsche-specialized technicians Consistent workflow and strong customer demand Porsche Club of America involvement Cars & Coffee events, track days, and community involvement A customer base made up of Porsche owners, collectors, drivers, and enthusiasts Porsche, Audi, BMW, Mercedes, VW, and other German and European vehicles This is a shop where customers notice the details and where the team is expected to notice them too. You are not walking into an environment where the goal is simply to move as many cars as possible. Quality, communication, and follow-through carry real weight here. Leadership & Training Chris's German Auto is led by Daria Bakai, a professional rally driver and Porsche enthusiast who is actively involved in the automotive community. The leadership style is involved and supportive without being built around constant micromanagement. Good people are expected to take ownership of their role, follow the systems that are in place, communicate when something is not working, and continue developing their skills. Coaching is treated as a tool for growth, not a punishment. This is a good fit for someone who is experienced and confident but still understands there is always something to learn, whether that is improving sales conversations, tightening documentation, managing workflow more effectively, or becoming a stronger leader. Who We Are Looking For You may be a strong fit if you can confidently close a large repair order and still care just as much about whether the customer received the update you promised them later that afternoon.
Someone who is:
Strong and confident in sales Mature and professional Excellent with customers Structured and process driven Organized and dependable Comfortable following established procedures consistently Good at setting expectations without overpromising Accountable when something goes wrong Comfortable managing several active repair orders at once Able to follow a customer and repair all the way through completion Able to communicate effectively with technicians Ambitious, but not motivated solely by commission Focused on building long-term customer trust Coachable and open to feedback Calm and professional when the day gets busy We are less interested in an aggressive salesperson who can close a ticket and move on than someone who combines sales ability, maturity, judgment, discipline, and follow-through. Experience & Requirements Experience in a successful independent repair shop is a major plus, especially in a German, European, Porsche, or other premium automotive environment.
Strong candidates will likely bring:
Previous automotive service advisor or similar customer-facing automotive experience Strong automotive sales ability Excellent verbal and written communication skills Strong organization and documentation habits Comfort working within established SOPs and processes Good judgment when communicating timelines and recommendations The ability to balance sales, customer experience, shop workflow, and follow-through Professionalism when dealing with difficult conversations or unexpected delays An appreciation for high-quality European vehicles and the customers who own them What matters most is that you know how to communicate, sell professionally, stay organized, follow the process, and take ownership of the customer experience from beginning to end. If you are an experienced Service Advisor who wants strong earning potential, a Monday-through-Friday schedule, no weekends, an enthusiast-driven customer base, and a shop where details and follow-through genuinely matter, this may be worth a conversation. Questions? Contact . Please do not contact the shop directly. Thank you.
Pay:
$130,000.00•$160,000.00 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insurance
