Desktop Technical Customer Support 3

Desktop Technical Customer Support 3 Automation and Control Strategies Group, INC. dba ACS Professional Staffing -

West Wenatchee, WA Posted:

4/16/2026 -

Expires:

7/15/2026

Job ID:

293351915 Job Description

Location:

Wenatchee, Washington

Type:

Contract

• Job #8554

Overview:

ACS Professional Staffing is looking for an employee to work on-site with our client. This Desktop Technical Customer Support 3 will provide advanced end-user support by troubleshooting desktop, laptop, application, and network issues locally and remotely in a secure enterprise environment. The role requires handling tickets, configuring hardware and software, supporting Microsoft Office, Citrix, video conferencing, and peripheral devices, and escalating complex issues as needed. The ideal candidate will have 6+ years of hands-on experience with Windows operating systems, desktop security, and hardware support, along with strong technical communication skills and relevant IT certifications or equivalent experience. This full-time position is located in Wenatchee, WA.

Pay Rate:

$30.33 - $35.92

Benefits:

• Paid holidays: 11

PTO:

Starting at 10 days

Sick Leave:

Up to 56 hours per year (prorated based on start date)

EAP:

Employee Assistance Program

Benefit Options Available:

Medical, Dental, Vision, FSA, DCA, LPFSA, HSA, Group Life/AD&D, Voluntary Life/AD&D, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Voluntary Critical Illness, Voluntary Accident, Hospital Indemnity, 401k (immediately eligible for employee and employer contributions - employer match up to 4%)

• Other benefits include the following:

Calm App, LifeBalance Discount Program Responsibilities:

• Field telephone calls, voicemails and emails from IT clients.
• Troubleshoot calls/tickets assigned from the IT Service Desk and start the resolution process, bringing in other subject matter experts as required.
• Track issues using a central incident management application.
• Enter IT problem descriptions and troubleshoot the issue sufficiently to appropriately refer the problem to the correct IT support group.
• Configure Microsoft Office applications and resolve usability issues. Includes troubleshooting Microsoft Outlook clients connecting to multiple Microsoft Exchange Servers and network file shares/printers. Resolve end-user functionality questions with Outlook, Word, Excel, Visio, and PowerPoint.
• Troubleshoot and resolve hardware system level problems as they occur, taking a proactive approach to resolve issues before they become major problems.
• Configure new desktops, software upgrades, and provide problem solving for hardware, operating systems and security permission issues. Troubleshoot desktop problems both locally and remotely in a multi-domain, secure Active Directory environment.
• Verify functionality of enterprise business applications such as the PeopleSoft suite by configuring OS settings and troubleshooting connectivity issues.
• Troubleshoot and repair Desktop/Laptop and thin client hardware.
• Run diagnostic programs for troubleshooting or monitoring purposes.
• With oversight and approval from the Manager, serve as escalation point of contact within the Field IT Support team for Desktop/Laptop and thin client hardware.
• Resolve technical issues or escalate in a timely, professional manner.
• Support and troubleshoot video-teleconferencing setup and resolve teleconferencing network issues.
• Support Citrix XenApp / Application virtualization, to include: troubleshooting client connectivity issues, troubleshooting client performance issues and troubleshooting client printing issues.
• Work remotely with subject matter experts (SME's) to resolve complex desktop or network issues.
• Manage hardware assets and track via asset management application(s), verifying IT inventories are accurate.
• Support peripheral devices (ers, Smartphones, Scanners, etc.).
• Understand the IT working environment To view the full job description, https://www.

aplitrak.com/?adid=YmJnZW5lcmljLjEyNDU0Ljg3NjlAYWNzcHJvc3RhZmZpbmdjb21wLmFwbGl0cmFrLmNvbQ">click here Job Summary Veteran Preference Company Details Company Automation and Control Strategies Group, INC. dba ACS Professional Staffing Industry Employment Placement Agencies Job Information Location West Wenatchee, WA Job Type Full Time Employee Job Position 1 Position(s) Open Salary/Wage 0 Duration Over 150 Days Additional Information Federal Contractor No Affirmative Action Plan No