Customer Service Representative

Jobs Login Back to all jobs Customer Service Representative Barneveld, WI, USA 19-22 per hour Hourly Full Time Medical, Dental, Vision, 401k

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Summit Golf Brands (SGB) is seeking a full-time Customer Service Representative supporting eCommerce in our Barneveld, WI location. Summit Golf Brands is a fast-growing company that designs and sources high-end golf apparel and sportswear, sold online and at leading country clubs and resorts around the world. Our brands can be found at over 3,000 accounts in more than 25 countries. The Customer Service Representative, under the direction of the VP of Client Experience, will be responsible for assisting customers in order-related requests, while meeting and exceeding all SGB Customer Service goals. Serves as a representative of Summit Golf Brands, displaying courtesy, tact, consideration, and discretion in all interactions with other members of SGB.

Responsibilities, Essential Functions, Knowledge, and Skills:

Assists customers in post-sale orders requests including but not limited to returns, replacements, cancellations tracking, and shipping inquiries. Maintain Individual Customer Service Goals and Objectives as provided on a quarterly basis. Listen attentively to customer needs and concerns; demonstrate empathy. Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training. Position entails a high amount of customer interaction over the phone. Ensure that customers understand product information and be able to provide additional information to customers as needed. Accurately complete all work when updating sensitive customer account information. Effectively transfer misdirected customer requests to an appropriate party. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. Maintain current knowledge of products to help customers make their selection. Ensure that customers understand product information and be able to provide additional information to customers as needed. Deliver and contribute to individual and departmental goals and results. Demonstrate integrity and genuinely care for customers. Demonstrate the ability to work in a team. Demonstrate willingness and the ability to answer questions and solve customer problems. Handles phone-in customers with pleasant telephone etiquette and courtesy. Demonstrate the ability to successfully communicate and interact with co- workers, manufacturers, and customers in a respectful and appropriate manner to ensure high quality and timely expedition of customer requests. Dependable worker able to carry out a series of work instructions without constant supervision. Requires daily use of internal email and other communication systems to keep current in job knowledge, with changes in company business policies or practices, and ensures timely receiving of information to resolve customer problems or to provide internal/external follow-up. Maintains strong customer service skills and interpersonal communication skills. Resolves customer complaints and order problems promptly. Handles difficult situations with customers and others at work with diplomacy. Seeks assistance, guidance or decision-making from management when needed. Ability to effectively communicate information and present ideas and solutions to customers. Ability to work independently as well as be an effective team player. Ability to maintain a professional demeanor at all times. Ability to prioritize, multi-task and thrive in a fast-paced environment. Exceptional organizational and follow-up skills. Strong analytical and decision-making skills. Ability to work weekends and overtime schedules, which WILL include various Holidays and some Saturdays. Represents the company well by acting in a professional manner and keeps the Company's best interest in mind while performing job. Maintains confidentiality of proprietary and sensitive business information. Strong verbal and written communication skills including grammar, punctuation, email structure and professional language.

Preferred Experience:

1-2 years of Customer Service and Call Center Experience. Clear understanding of sales and customer service principles. A strong grasp of Internet navigation. Ability to multi-task in multiple electronic media. Apply Now with our quick 3 minute Application! You have JavaScript disabled on your browser. You will not be able to apply for this position without enabling javascript. If you need assistance with enabling javascript, please click here for assistance. • Fields Are Required What is your full name? First Name Last Name How can we contact you? Email Phone Number Number Type Home Cell Work What is your preferred method of communication? Email Text Message Please indicate if you agree to isolved Talent Acquisition's Applicant Communication Policy . Yes, I agree to be contacted by text messages No, I do not agree to receive text messages I agree to isolved Talent Acquisition's Privacy Policy and Terms of Service .• Apply for this Position Apply for this Position Sign Up For Job Alerts! Name You must type a name. Email You must type a valid email. Location (city, state or zip code) You must select a location. Accept Terms of Service I agree to the terms of service and privacy policy. You must accept the terms of service and privacy policy. Send Me Jobs Would you like Refer.io to send you similar jobs from other employers? Yes, daily! Yes, weekly! No, thanks. Please type the job title you are interested in: Job title You must type a job title. We'll send some jobs to you in the next 30 minutes. If you don't see them, check your spam folder. Next Resume Input Select file Resume File You must select a file. Upload Resume upload later Thank you for subscribing to receive job alerts. You should start receiving emails in the next week. Your file is uploading. Please wait a few seconds. Enter your phone number if you'd like to receive job alerts for in via text message. Phone number You must type a phone number. Please indicate if you agree to Refer.io's Subscriber Communication Policy . Please indicate if you agree to Refer.io's Subscriber Communication Policy. Select an option Yes, I agree to be contacted by text messages No, I do not agree to receive text messages You must agree to our Subscriber Communication Policy in order to receive text messages from Refer.io. Yes, why not? Not now Refer.io can assist in your job search. Please answer the following questions to amplify your search results. Education status Education status In School Graduated Never Attended Partially completed You must select an education status answer. Work status Work status Currently employed Out of work Temporary job You must select a work status answer. Job search status Job search status Actively looking for a job Passively looking for a job Not looking for a job You must select a job search status answer. Seeking for Employment goal Similar Job to What I Do Now Progress to a Higher Job in the Same Field Jump to a New Field of Work You must select a seeking status answer. Job type Job type Full Time Part Time From Home You must select a job type answer. Next powered by Refer.io Refer.io Share This Job Hiring Software Maintained by isolved Talent Acquisition - © 2026 Refresh Search the FAQ here Go Common Job Questions