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Customer Service Representative
Job
Robert Half
Beloit, WI (In Person)
Full-Time
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Job Description
We are looking for a Customer Service Representative to support a non-profit organization in Beloit, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping others, handling a steady volume of customer interactions, and ensuring requests are resolved accurately and professionally. The person in this role will serve as a key point of contact for callers while also managing order-related tasks and maintaining a high standard of service.
ON SITE ONLY
Responsibilities:
- Respond to incoming calls with professionalism, provide clear information, and address questions or concerns in a timely manner.
- Assist customers with order entry activities, ensuring details are entered accurately and processed efficiently.
- Deliver courteous support across call center interactions while maintaining a positive and service-focused approach.
- Handle both inbound and outbound communication as needed to confirm information, follow up on requests, or resolve outstanding issues.
- Document customer interactions and updates thoroughly to support accurate recordkeeping and service continuity.
- Identify customer needs quickly and guide each interaction toward an effective and satisfactory resolution.
- Work closely with team members and internal departments to ensure service requests and order-related matters are completed correctly.