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Customer Service Representative
Job
Robert Half
Beloit, WI (In Person)
Full-Time
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Job Description
We are looking for a Customer Service Representative to support a non-profit organization in Beloit, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing high-volume customer interactions, and ensuring accurate order processing. The person in this role will serve as a key point of contact for callers while delivering attentive service and maintaining organized records.
ON SITE ONLY
Responsibilities:
- Respond to incoming customer calls with empathy and clear communication.
- Assist individuals with questions, service requests, and general support needs in a call center environment.
- Enter orders and update customer information accurately within internal systems.
- Handle both inbound and outbound calls to provide follow-up, resolve concerns, and confirm details as needed.
- Document customer interactions thoroughly to support service continuity and accurate recordkeeping.
- Coordinate with internal team members to address issues efficiently and ensure timely resolution.
- Maintain a consistent focus on service quality, responsiveness, and customer satisfaction.