Customer Care Representative

At Bank of Luxemburg, our mission is "To Have a Positive Impact on People's Lives". For us, that means serving our customers, supporting our employees, and strengthening the communities we're proud to call home. We foster a culture of teamwork, continuous improvement, transparency, and community involvement—all while delivering exceptional customer service. We're currently seeking a Customer Care Representative to join our Call Center team in Casco. This role is perfect for someone who enjoys solving problems, building relationships, and providing outstanding service in a professional yet welcoming environment. What You'll Do As a Customer Care Representative, you'll be the voice of the Bank—supporting customers with their day-to-day banking needs and ensuring they feel valued at every interaction.

Responsibilities include:

Answering customer calls, emails, and online inquiries with professionalism and care Assisting with deposit accounts, online banking, EFT card support, and loan services Troubleshooting issues, researching solutions, and ensuring follow-up so customers feel supported Identifying opportunities to connect customers with the right products and services Participating in sales and culture meetings to stay engaged and informed Work Schedule This is a full-time position, averaging 35-40 hours per week, Monday-Friday, with the possibility of rotating Saturdays in the future. What We're Looking For We're seeking a motivated professional who thrives in a fast-paced, service-focused environment.

The ideal candidate will bring:

1-2 years of customer service or call center experience (banking or sales experience preferred) Strong communication and phone etiquette skills Problem-solving ability and sound judgment in decision-making Attention to detail with excellent follow-up and time management skills Comfort with Microsoft Office and willingness to learn new software and tools Why Join Us At Bank of Luxemburg, we believe in supporting both your career and your well-being. In this role, you'll benefit from: Health, dental, and vision insurance to support your overall wellness Paid time off for volunteering—so you can give back to the communities we serve Growth and development opportunities to expand your skills and career A supportive, team-oriented culture rooted in transparency and continuous improvement Competitive pay that recognizes your contributions Apply Now If you're ready to make a difference and join a team that values people, community, and service, we'd love to hear from you.