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Customer Service Representative
Job
Robert Half
Elkhorn, WI (In Person)
Full-Time
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Job Description
We are looking for a compassionate and organized Customer Service Representative to support energy assistance programs for households in need in Wisconsin. This contract-to-permanent opportunity is ideal for someone who enjoys guiding people through application processes, explaining services clearly, and delivering thoughtful support in a nonprofit setting. In this permanent role, you will help determine eligibility, maintain accurate records, and serve as a helpful point of contact for community members seeking assistance.
Responsibilities:
- Conduct intake conversations with applicants, gather required records, and assess eligibility for available energy assistance services.
- Assist individuals and families by answering questions, providing courteous service, and explaining program steps in a clear and respectful manner.
- Enter, update, and maintain client information in databases and related systems with a high level of accuracy.
- Review household and income details, using basic calculations to support eligibility determinations and program documentation.
- Work closely with partner agencies and community resources to help address client needs and improve access to support.
- Take part in outreach activities and community events to increase awareness of available assistance programs.
- Provide responsive service to diverse populations, including older adults, veterans, people with disabilities, and families with children.
- Protect sensitive information and follow established policies, procedures, and confidentiality standards in daily work.