Job Title:

Order Entry/Customer Service -

Manufacturing Location:

1731 10th

Ave Grafton WI Department:

Sales Reports To:

Vice President Position Overview:

The Order Entry/Customer Service Representative is an integral part of our Sales team. This is a mission critical position of trust; a Goodwill Ambassador to our customers, potential customers and the general public. The Order Entry/Customer Service Representative will be responsible for accurately recording and processing customer purchase orders into our ERP system, ensuring correct pricing, lead times and terms, and ensuring a smooth process from inquiry to order fulfillment.

Key Responsibilities:

Customer Engagement:

Build and maintain strong relationships with existing and potential customers by responding to inquiries with clear, timely communication. Assist customers with product selection, pricing, and order details.

Order Processing:

Promptly enter customer purchase orders into the ERP system ensuring accuracy in pricing, quantities, terms and delivery dates.

Product Knowledge:

Develop an understanding of our products and services to effectively answer customer questions about our manufacturing capabilities.

Cross-functional Collaboration:

Work closely with the production, logistics, engineering and management teams to ensure timely delivery of orders and resolution of any customer issues or concerns.

CRM Management:

Track customer interactions, sales activities, and progress through the Customer Relationship Management system.

Qualifications:

Proven experience in Order Entry/Customer Service, preferably in manufacturing. Ability to effectively build relationships with customers. Commitment to Excellence and providing Exceptional Customer Service. Problem-solving mindset to meet and exceed customer expectations. Excellent verbal and written communication skills. Strong organizational skills; able to handle multiple tasks and prioritize effectively. Familiarity with the manufacturing processes and order fulfillment is a plus. Prior experience with ERP and CRM systems, and MS Office a plus.

Education and Experience:

High school diploma or equivalent required; Associate or Bachelor's degree in Business, Marketing, or a related field is a plus. 2+ years of inside sales or customer service experience, preferably in the manufacturing or industrial sector.

Benefits:

Health, dental, and vision insurance. Retirement savings plan. Paid time off and holidays.

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you know how to read and interpret drawings/prints of metal parts?

Experience:

ERP Software :

2 years (Preferred) Customer Service or Sales in

Manufacturing:

2 years (Preferred)

Work Location:

In person