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Vandervest Harley Davidson of Green Bay
Service Advisor / Parts Associate
Career Insights for Automotive Customer Service Representative
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Based on Wisconsin data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$54,425 / year median in Wisconsin
+11% projected growth
Job Description
Service Advisor / Parts Associate Vandervest Harley Davidson of Green Bay Green Bay, WI Job Details Full-time $45,000 - $55,000 a year 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) matching Employee discount Life insurance Retirement plan Qualifications Service writing Computer operation In-person customer service Motorcycle License Parts administration experience within automotive industry Auto service management High school diploma or GED Team management Automotive parts sales Full Job Description Vandervest Harley-Davidson of Green Bay has a great opportunity for an experienced Service Advisor/Parts Associate to join our dealership! Vandervest Harley-Davidson is a high performing dealership that strives for excellent customer service, and we would like you to join our team. Because we are a high volume dealership that stays busy year-round, we are looking to add an experienced Service Advisor/Parts Associate who can help drive our departments to the next level. We offer a competitive base pay plus commission, 401k with generous company match, paid vacation, health insurance, employee discounts, life insurance, and onsite training. Our ideal candidate would have excellent communication and coaching skills, advanced knowledge of Harley-Davidson parts and accessories, and basic knowledge of motorcycle repair and maintenance. We'll train the rest. Job Requirements 1 year of previous Service Advisor/ Parts experience preferred but, we can train candidates from other industries such as automotive, powersports, or marine. Knowledge and experience with servicing Harley-Davidson motorcycles a huge plus. Superior communication and customer service skills. Ability to get along with a broad customer base. We Offer Competitive base pay with commission Ongoing professional training Medical & Dental Insurance 401(k) Retirement w/company match Life insurance Employee discounts Paid Vacation Responsibilities Assist parts & service director in maintaining a smooth running and efficient service/parts department, with a high degree of customer satisfaction Diagnose problems accurately, and clearly describe them on the repair order Estimate repair costs and job completion times at point of sale. Clearly communicate them to customer Assign jobs to technicians based on skill level and current resource utilization Review work-in-progress to ensure quality and timeliness Determine correct part numbers on repair orders and assist the parts department Work directly with customers on P&A purchases Perform cashier functions, as needed Make estimates for internal and damage repairs Open & close all customer paid, warranty, and internal repair orders Follow procedures for quick and efficient handling of warranty items, Become familiar and efficient with all phases of the computer system Handle phone calls promptly and efficiently Maintain a clean and well stocked department Assist in department inventory management. Stay up to date on product knowledge and monthly Harley-Davidson training.